ITILFNDv5 exam dumps

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  • Exam Code: ITILFNDv5
  • Exam Name: ITIL Foundation (Version 5)
  • No. of Questions: 143 Questions and Answers
  • Updated: Aug 22, 2026

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  • Total Questions: 143
  • Updated on: Aug 22, 2026
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  • Total Questions: 143
  • Updated on: Aug 22, 2026
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  • Total Questions: 143
  • Updated on: Aug 22, 2026
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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Management Practices28%- General Management Practices
  • 1. Portfolio management
    • 2. Relationship management
      • 3. Strategy management
        - Technical Management Practices
        • 1. Deployment management
          • 2. Software development and management
            - Service Management Practices
            • 1. Incident management
              • 2. Problem management
                • 3. Service level management
                  • 4. Change enablement
                    Topic 2: Digital Product and Service Management Concepts18%- Value co-creation and stakeholder collaboration
                    - Key definitions: product, service, value, outcome, cost, risk, utility, warranty
                    - Service relationships: provider, consumer, partners
                    Topic 3: Four Dimensions of Product and Service Management17%- Partners and Suppliers
                    - Holistic approach and interdependencies
                    - Information and Technology
                    - Organizations and People
                    - Value Streams and Processes
                    Topic 4: Product and Service Lifecycle17%- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    - Iterative and flexible application
                    Topic 5: ITIL Value System20%- Service Value Chain activities
                    - Guiding Principles (7 principles and application)
                    - Management Practices overview
                    - Continual improvement
                    - Governance

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    1. Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?

                    A) Capability assessment and development
                    B) Organizations and people
                    C) Partners and suppliers
                    D) General information


                    2. What is a digital product?

                    A) Actions performed by a service provider or jointly by a service provider and consumer
                    B) A combination of an organization's resources based on digital technology and designed to offer value to consumers
                    C) The access to the service provider's resources and their use according to the agreed terms and conditions
                    D) A formal description of one or more services designed to address consumer needs


                    3. Which governance activity is focused on ensuring adherence with policies and strategic direction?

                    A) Discover
                    B) Evaluate
                    C) Direct
                    D) Monitor


                    4. Which role authorizes budget for a service in a service relationship?

                    A) Customer
                    B) Sponsor
                    C) Product vendor
                    D) User


                    5. Identity the missing word in the following sentence
                    The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

                    A) outcomes
                    B) services
                    C) relationships
                    D) organizations


                    Solutions:

                    Question # 1
                    Answer: B
                    Question # 2
                    Answer: B
                    Question # 3
                    Answer: D
                    Question # 4
                    Answer: B
                    Question # 5
                    Answer: B

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