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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?

A) Capability assessment and development
B) Organizations and people
C) Partners and suppliers
D) General information

2. What is a digital product?

A) Actions performed by a service provider or jointly by a service provider and consumer
B) A combination of an organization's resources based on digital technology and designed to offer value to consumers
C) The access to the service provider's resources and their use according to the agreed terms and conditions
D) A formal description of one or more services designed to address consumer needs

3. Which governance activity is focused on ensuring adherence with policies and strategic direction?

A) Discover
B) Evaluate
C) Direct
D) Monitor

4. Which role authorizes budget for a service in a service relationship?

A) Customer
B) Sponsor
C) Product vendor
D) User

5. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) outcomes
B) services
C) relationships
D) organizations

Solutions: