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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
B) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
C) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
D) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.

2. Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A) Shuffle daily work manually via the Gantt.
B) Configure the Auto Dispatch scheduled job.
C) Leverage Resource Schedule Optimization.
D) Enable Drip-feed to dispatchthe next appointments.

3. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A) Dispatch console
B) Candidates action
C) Book appointment action
D) Bulk dispatch action

4. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
B) Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
C) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
D) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

5. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) Set Auto Schedule to True upon creation of the Service Appointment.
B) Default Travel Speed is used only if a different travel speed is null on the resource.
C) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
D) Configure Schedule Policy by modifying Work Rules and Service Objectives.
E) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.

Solutions: