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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Number of Services to Drip Feed on the Service Territory.
B) Enable Drip Feed Dispatching in Field Service Settings.
C) Enable Sharing of Dispatched Service Appointments.
D) Set the Service Appointment to Dispatch in Field Service Settings.

2. Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers

A) Quarterly sales visits to a customer
B) Weekly recurring appointments at 8:00 AM
C) Site inspections during the first week of the "year
D) Appointments on the first Tuesday of the month

3. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A) Reschedule the Work Order for the new date.
B) Create a new Work Order and Service Appointment.
C) Create a new Service Appointment on the original Work Order.
D) Reschedule the Service Appointment for the new date.

4. Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A) Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.
B) Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
C) Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.
D) Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

5. Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A) Arrival Window End
B) Scheduled Start
C) Scheduled End
D) Arrival Window Start

Solutions: