A true simulation environment

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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?

A) Encourage team well-being through collaboration.
B) Reframe the product objectives from multiple, diverse perspectives.
C) Identify the best angle for positive launch press coverage.

2. A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?

A) Card Sorting
B) Prioritization Matrix
C) Customer Journey Map

3. Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers

A) Design custom Lightning Web Components for the customer to complete.
B) Open links in new windows when agents click on details from case widgets.
C) Use Salesforce Flow to help complete fields required for case closure.
D) Complete relevant information about the customer using Lightning Record Pages.

4. Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them.
Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?

A) Data Tables
B) Modals
C) Q Tabs

5. What is a goal of usability testing?

A) Showing users how to use the design in the right way
B) Identifying the best variation of a page
C) A Learning about the user's behavior and preferences

Solutions: