By obtaining CIS-EM certification, IT professionals can increase their credibility and marketability, as well as demonstrate their commitment to ongoing professional development. CIS-EM certification holders are recognized as experts in ServiceNow Event Management, and they can help organizations improve their IT service management processes and outcomes. Additionally, CIS-EM certification can lead to career advancement opportunities, such as promotions or higher-paying job offers.
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The CIS-EM certification exam is a challenging exam that requires extensive knowledge and experience in event management and ServiceNow. Candidates who pass the exam are recognized as experts in event management on the ServiceNow platform and are better equipped to design, configure, and manage event management solutions that meet the needs of their organizations. Certified Implementation Specialist-Event Management Exam certification also provides a competitive advantage in the job market, as it demonstrates a high level of expertise and proficiency in ServiceNow event management.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-event-management-blueprint.pdf
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Achieving the CIS-EM certification can be a valuable career move for IT professionals who are looking to advance their careers in IT service management. Certified individuals will be in a better position to demonstrate their knowledge and skills to potential employers and will be able to take on more challenging roles within their organizations. Additionally, the CIS-EM certification is recognized globally, making it a valuable credential for IT professionals who work for multinational organizations.
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ServiceNow CIS-EM exam covers a range of topics related to ServiceNow Event Management, including event management processes, event correlation, event sources, notifications, and reporting. Successful candidates will be able to demonstrate their ability to configure and manage ServiceNow Event Management applications, as well as their understanding of related concepts such as event policies, event rules, and event actions. CIS-EM exam is designed to test the candidate's knowledge and skills in real-world scenarios, ensuring that successful candidates are well-equipped to handle the challenges of implementing and managing ServiceNow Event Management applications.
ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
| Event Management Overview | 13% | - Event Management features and architecture overview
- Operator workspace and alert intelligence concepts
- ITOM solution positioning and customer challenges
|
| Architecture and Discovery | 13% | - Monitoring process and validation
- CMDB integration concepts
- Discovery and MID Server architecture
|
| Event Configuration and Use | 34% | - Scripting (regex, JavaScript, PowerShell)
- Event processing and event rules
- Filters, thresholds, and correlation logic
|
| Alerts and Tasks | 30% | - Incident creation and Service Operations Workspace
- Alert lifecycle and alert records
- Correlation rules and aggregation
|
| Event Sources | 10% | - Push vs pull event sources
- Monitoring connectors
- Agent Client Collector (ACC) monitoring
|