CSA exam dumps

ServiceNow CSA Value Package

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  • Exam Code: CSA
  • Exam Name: ServiceNow Certified System Administrator
  • No. of Questions: 528 Questions and Answers
  • Updated: Oct 04, 2026

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ServiceNow CSA certification exam covers a broad range of topics, including user interface, security and access control, notifications and reporting, data management, and integrations. Professionals who hold the ServiceNow CSA certification have demonstrated that they possess the skills and knowledge necessary to manage and configure ServiceNow instances to meet the needs of their organizations. They have a deep understanding of the ServiceNow platform and can effectively administer and maintain it. The ServiceNow CSA certification is an essential step for those seeking a career in ServiceNow administration.

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To become a ServiceNow CSA certified professional, candidates must pass the certification exam, which evaluates their understanding of ServiceNow's platform architecture, user interface, data management, reporting and analytics, workflows, and integrations. CSA exam is multiple-choice and consists of 60 questions, which must be answered within 90 minutes. CSA exam is computer-based and can be taken remotely or in a proctored testing center.

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The benefits of becoming a ServiceNow CSA certified professional are numerous. Firstly, certified professionals have a higher earning potential as compared to non-certified professionals. Additionally, certified professionals have a competitive edge in the job market and are more likely to be considered for job opportunities. Certified professionals are also able to provide better service to their organizations, as they have a deeper understanding of the ServiceNow platform and its capabilities.

Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

ServiceNow CSA Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data Migration and Integration15%- Migration and Automation
  • 1. Basic Scripting
  • 2. Update Sets
  • 3. Business Rules
  • 4. UI Policies
Topic 2: Self Service and Automation20%- Self-Service Features
  • 1. Knowledge Management
  • 2. Workflow and Flow Designer
  • 3. Virtual Agent
  • 4. Service Catalog
Topic 3: Database Management and Platform Security27%- Database and Security Administration
  • 1. CMDB and CSDM
  • 2. Access Controls
  • 3. Data Schema
  • 4. Import Sets
Topic 4: Configuring Applications for Collaboration20%- Collaboration Features
  • 1. Dashboards and Reporting
  • 2. Task Management
  • 3. Notifications
  • 4. Visual Task Boards
Topic 5: Instance Configuration11%- Instance Personalization and Configuration
  • 1. User Administration
  • 2. Lists and Forms
  • 3. Applications and Plugins
Topic 6: Platform Overview and Navigation7%- Platform Overview
  • 1. ServiceNow Instance
  • 2. Platform Capabilities and Services
  • 3. Navigation and User Interface

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