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Salesforce ADM-201 is an essential certification exam for individuals who want to become Salesforce Certified Administrators. It tests the candidate's understanding of various Salesforce concepts and their ability to apply them in real-world scenarios. Passing the exam is a requirement for obtaining the Salesforce Certified Administrator credential, which is highly valued in the industry and opens up many career opportunities. Salesforce provides comprehensive study materials and training courses to help candidates prepare for the exam, and there are many third-party resources available as well.
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Salesforce ADM-201 certification is a valuable asset for professionals who want to advance their career in Salesforce administration. Salesforce Certified Administrator certification demonstrates that the candidate has a deep understanding of Salesforce applications, data management, security, and automation. It also highlights the candidate's ability to implement best practices in Salesforce management and administration, which can help organizations achieve their business goals.
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Salesforce ADM-201 exam is a challenging exam that requires candidates to have a good understanding of Salesforce administration concepts. Candidates must have practical experience in Salesforce administration to pass ADM-201 exam. Salesforce offers various training programs and resources that can help candidates prepare for the exam.
Salesforce ADM-201 (Salesforce Certified Administrator) Exam is designed to test the knowledge and skills of an individual in the field of Salesforce Administration. ADM-201 exam is based on the Salesforce platform, which is one of the most popular customer relationship management (CRM) platforms used by businesses worldwide. Salesforce Certified Administrator certification is intended for individuals who have experience in Salesforce administration and are looking to advance their careers in this field.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Sales Cloud Applications | 10% | - Account and Contact Management
- Products, Price Books, and Quotes
- Sales Cloud Features
- Opportunity Management
- Forecasting
|
| Data Management | 10% | - Data Quality Best Practices
- Data Import Wizard
- Data Export
- Duplicate Rules and Matching Rules
- Data Loader
|
| Organization Setup | 4% | - Currency Management
- User Interface
- Lightning Experience vs Classic
- Fiscal Year
- Company Information
|
| Activity Management and Chatter | 4% | - Chatter Groups and Feeds
- Chatter Best Practices
- Tasks and Events
|
| Salesforce Mobile App and Lightning Experience | 6% | - Navigation and UI Customization
- Salesforce Mobile App Configuration
- Lightning Experience Features
|
| Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows)
- Process Builder
- Approval Processes
- Workflow Rules
- Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages)
|
| Standard and Custom Objects | 8% | - Object Relationships (Lookup, Master-Detail)
- Custom Object Creation
- Roll-up Summary Fields
- Standard Object Overview
|
| Security and Access | 12% | - Record Access (OWD, Sharing Rules)
- Salesforce Shield
- Object-Level Permissions
- Field-Level Security
- Login Hours and IP Ranges
|
| Service Cloud Applications | 10% | - Omni-Channel
- Web-to-Case and Email-to-Case
- Service Contracts
- Cases and Entitlements
- Service Cloud Features
|
| User Setup | 8% | - Profile Configuration
- User Creation and Management
- Permission Sets
- Delegated Authentication
- Role Hierarchy
- User Licenses
|
| Reports and Dashboards | 11% | - Report Types
- Dashboard Components
- Summary Reports and Matrix Reports
- Scheduling Reports
- Report Builder
- Joined Reports
|