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Access 62 expert-verified GCP-GC-ADM questions instantly through PDF, Desktop, or Online Test Engine formats. Actual4Labs is your dedicated partner for passing the Genesys Cloud Certified Professional - Contact Center Administration exam on your first attempt in 2026.
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud Certified Professional - Contact Center Administration |
| Exam Number: | GCP-GC-ADM |
| Passing Score: | 65% |
| Related Certifications: | Genesys Cloud CX Certified Professional (GCX-GCP) Genesys Cloud CX Certified Specialist Certifications |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | $500 USD |
| Real Exam Qty: | 55 |
| Exam Format: | Scenario-Based Questions, Multiple Response, Multiple Choice |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam through Genesys certification platform. |
| Pre Condition: | No formal prerequisite exam required. Practical experience with Genesys Cloud CX administration and contact center operations is strongly recommended. |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/cloud |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Genesys Cloud Platform Features | 50% | - Communication and Collaboration
|
| Topic 2: Genesys Cloud Implementation | 25% | - Quality and Workforce Features
|
| Topic 3: Contact Center Administration | 25% | - Contact Center Operations
|
The GCP-GC-ADM exam is a core requirement for the Genesys Certified Professional certification at the Professional level. Earning this validates your skills for credentials like Genesys Cloud CX Certified Professional (GCX-GCP), Genesys Cloud CX Certified Specialist Certifications.
Candidates will face 55 questions and have 120 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is $500 USD, and you must achieve a score of 65% to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: No formal prerequisite exam required. Practical experience with Genesys Cloud CX administration and contact center operations is strongly recommended.. Please verify all eligibility details on the official certification page before scheduling your appointment.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
Your GCP-GC-ADM practice materials are delivered instantly. You can download them right away, and a copy will be sent to your email within one minute (contact support if not received in 2 hours). You can install the software on an unlimited number of computers. We also offer a 100% Money Back Guarantee: if you fail the corresponding exam within 60 days of purchase, you can claim a full refund. To apply, submit your enrollment slip and official Score Report PDF within 2 days after taking the test (processing takes up to 7 days). Note: failures within 3 days of purchase, downloaded but unattempted exams, free materials, and expired orders are excluded. The payer's name must match the candidate's name. Alternatively, you can exchange your order for two free exams of equal value and keep the original product's updates.
The syllabus is divided into 3 main domains. Key areas include "Genesys Cloud Implementation" (25%), "Genesys Cloud Platform Features" (50%), "Contact Center Administration" (25%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Question 1
The deviation from the forecast versus the real time can be monitored in the best way through
.
A. Intraday monitoring
B. Real time adherence
C. Historical adherence
D. View Agent schedule
Question 2
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
A. Campaign Dashboard
B. Campaign Management
C. Schedules
D. Scripts
Question 3
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
A. Language
B. Skills
C. Additional attribute ratings
D. Staffing requirements
E. Time since the agent became available
Question 4
Which definition matches the After Call Work option Mandatory, Time-boxed?
A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Question 5
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
A. Account Codes
B. Wrap-up Codes
C. Resolution Codes
D. Status
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A,B,E | Question 4 Answer: A | Question 5 Answer: B |
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