Best Preparations of GCP-GC-ADM Exam 2021 Genesys Certified Professional Unlimited 62 Questions [Q28-Q44]

Best Preparations of GCP-GC-ADM Exam 2021 Genesys Certified Professional Unlimited 62 Questions

Focus on GCP-GC-ADM All-in-One Exam Guide For Quick Preparation.

Genesys GCP-GC-ADM Exam Syllabus Topics:

Topic	Details
Topic 1	Configure ACD email in Admin settings Create and publish an Evaluation form
Topic 2	Configure ACD Skills and Language Skills List the main types of reports and describe their use
Topic 3	Describe the function and purpose of the Genesys Cloud data actions Integration Purpose and capabilities of Genesys Cloud Architect
Topic 4	List the main Dynamic Views and describe their use Genesys Cloud Data Actions Integration
Topic 5	Describe the Outbound Dialing modes Scripting in a Genesys Cloud contact center
Topic 6	Configure and run an Interaction Details report Describe how to create and edit System and User Prompts
Topic 7	Workforce Management in a Genesys Cloud contact center Activate and deactivate agents on queues
Topic 8	Basic overview of the Genesys Cloud Platform and Administration List the three levels of Contact Center licensing
Topic 9	Describe Scripts and basic script functionality Describe how to enable call recording on a Trunk
Topic 10	Configure Automatic Call Distribution to optimize customer service Explain interaction flow and queue design
Topic 11	Quality Management in a Genesys Cloud contact center Overview of Genesys Cloud Collaborate
Topic 12	Configure and test an Outbound Power Dialing campaign List the features of Genesys Cloud Contact Center
Topic 13	Quality Evaluator and Quality Administrator dashboards Evaluation and routing combination

 

NEW QUESTION 28
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

• A. Wrap-up Codes
• B. Resolution Codes
• C. Status
• D. Account Codes

Answer: A

Explanation:
Reference:
https://help.mypurecloud.com/articles/specify-wrap-codes/

 

NEW QUESTION 29
Which definition matches the After Call Work option Mandatory, Discretionary?

• A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Answer: A

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

 

NEW QUESTION 30
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

• A. Admin>Contact Center
• B. Performance>Agents
• C. Admin>Quality
• D. Reports

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/quality-administrator-dashboard/

 

NEW QUESTION 31
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

• A. Determine how many evaluations per hour to assign to a quality evaluator
• B. Automatically assign an evaluation for all calls over 5 minutes
• C. Set up a schedule to run a daily report
• D. Determine how long to retain recordings and whether to archive or delete them
• E. Update the Do Not Call list with records that have the appropriate wrap-up code

Answer: B,C,D

Explanation:
Reference:
https://help.mypurecloud.com/articles/about-quality-policies/

 

NEW QUESTION 32
What is the recommended way to create a .csv file?

• A. Use a word processing application, such as Microsoft Word, to create your .csv files
• B. Use a .csv application to create .csv files
• C. Create a spreadsheet and export it as a .csv file
• D. Use a text editor, such as Notepad, to create your .csv files

Answer: B

Explanation:
Reference:
https://help.mypurecloud.com/articles/prepare-source-csv-file/

 

NEW QUESTION 33
Select the applicable options for Genesys Cloud Architect. (Choose three.)

• A. Play pre-recorded messages
• B. Configure queues
• C. Configure skills
• D. Convert text to speech
• E. Receive and route calls

Answer: A,B,D

 

NEW QUESTION 34
What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

• A. IVR prompts
• B. Dialog boxes
• C. Scripts
• D. Toast pop-ups

Answer: C

 

NEW QUESTION 35
The deviation from the forecast versus the real time can be monitored in the best way through
.

• A. View Agent schedule
• B. Real time adherence
• C. Historical adherence
• D. Intraday monitoring

Answer: B

Explanation:
Reference:
https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf

 

NEW QUESTION 36
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

• A. Skills
• B. Language
• C. Roles
• D. Queue

Answer: A,B

Explanation:
Section: (none)
Explanation
Reference:
https://help.mypurecloud.com/articles/add-acd-skill-language-user/

 

NEW QUESTION 37
A system that routes interactions based on an algorithm which determines the best available agent for an interaction

• A. Architect
• B. Automatic Call Distribution
• C. Call Routing
• D. Scheduling

Answer: B

 

NEW QUESTION 38
What browsers are supported for use with all Genesys Cloud features? (Choose two.)

• A. Chrome
• B. Opera
• C. Internet Explorer
• D. Firefox
• E. Safari
• F. Avant

Answer: A,D

Explanation:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-requirements/

 

NEW QUESTION 39
Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

• A. The group is set to members only and they are not members of the group
• B. The group is in the wrong Organization
• C. Group chat is only available to administrators
• D. The group is set to public

Answer: B

 

NEW QUESTION 40
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

• A. Languages
• B. Medians
• C. Skills
• D. Knowledge levels
• E. Index Ratings

Answer: C,D

 

NEW QUESTION 41
What is a fatal question in an Evaluation Form?

• A. Fatal Questions are also critical Questions. If scored "No" the agent will be terminated
• B. Fatal Questions have a heavier weight than non-fatal Questions
• C. Fatal Questions are also critical Questions. If scored "No" the evaluation score will be zero
• D. Fatal Questions are the same as critical Questions

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-a-fatal-QUESTION/

 

NEW QUESTION 42
Recording Policies can be configured for what type(s) of contact(s)?

• A. All of the above
• B. Message
• C. Chat
• D. Email
• E. Call

Answer: E

 

NEW QUESTION 43
What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

• A. The ability for customers to access their accounts via social media channels
• B. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets
• C. The ability to create and manage a Facebook page
• D. The ability to receive and route specific tweets to agents so that they can respond to those tweets

Answer: A

 

NEW QUESTION 44
......

Guaranteed Success with GCP-GC-ADM Dumps: https://www.actual4labs.com/Genesys/GCP-GC-ADM-actual-exam-dumps.html

Pass Genesys GCP-GC-ADM Exam – Experts Are Here To Help You: https://drive.google.com/open?id=15lHAEyvYUyGVyRRtIamumG1-AEbr83OP