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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Kombinationen deckt alle Rollen in Service Asset und Configuration Management ab?

A) Konfigurationsadministrator / Bibliothekar; Konfigurationsmanager; Service Desk Manager; Konfigurationsanalyst; CMS / Tools-Administrator
B) Konfigurationsmanager; Konfigurationsanalyst; CMS / Tools-Administrator; Bibliothekar; Change Manager
C) Konfigurationsadministrator / Bibliothekar; Konfigurationsmanager; Konfigurationsanalyst; Konfigurationssteuerkarte; CMS / Tools-Administrator; Financial Asset Manager
D) Konfigurationsadministrator / Bibliothekar; Service Asset Manager; Konfigurationsmanager; Konfigurationsanalyst; Konfigurationssteuerkarte; CMS / Tools-Administrator

2. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?

A) 1C, 2D, 3A, 4B
B) 1A, 2B, 3C, 4D
C) 1C, 2B, 3A, 4D
D) 1B, 2C, 3D, 4A

3. Welche der folgenden BEST beschreibt eine Änderungsbehörde?

A) Der Change-Beirat
B) Eine Rolle, Person oder Gruppe von Personen, die eine formale Berechtigung für eine bestimmte Art von Änderung erteilt.
C) Eine Person, die eine formelle Berechtigung für eine bestimmte Art von Änderung erteilt.
D) Der Änderungsmanager, der die formale Autorisierung für jede Änderung bereitstellt

4. Wie heißt der Bereich, in dem die endgültigen autorisierten Versionen aller Medienkonfigurationselemente (Cls) gespeichert und geschützt sind?

A) Definitiver Softwarespeicher
B) Service Knowledge Management-System
C) Software Secure Library
D) Definitive Media Library

5. Wann sollten Tests für einen neuen Dienst entworfen werden?

A) Im Rahmen des Serviceübergangs
B) Nachdem der Service entworfen wurde, bevor der Service an Service Transition übergeben wird
C) Bevor der Dienst erstellt wird
D) Zur gleichen Zeit, in der der Dienst entworfen wurde

Solutions: