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A true simulation environment

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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The sales director at Universal Containers wants to ensure that a custom field on the Lead object is excluded from Einstein Lead Scoring.
How should the consultant meet the requirement?

A) Remove the custom field from Lead page layouts.
B) Clear the custom field values on Lead records.
C) Omit the custom field from the Scoring Model.

2. Cloud Kicks' (CK) VP of technology wants to start using Sales Cloud for all of the sales team's automation.
CK migrated 70 million records from a legacy database to the data warehouse that will be synced with Sales Cloud. CK wants to search and cross-reference records with the original source database.
What should a consultant recommend to meet this requirement?

A) Use the standard External ID field and map this to the source record ID value.
B) Use a custom field named External ID and map this to the Sales Cloud record value.
C) Use a custom External ID field and map this to the source record ID value.

3. Northern Trail Outfitters (NTO) wants to start tracking orders accounts in Sales Cloud. NTO has hired a consultant to complete the project.
What should the consultant take into account when implementing sales orders?

A) Order line items can be added or removed after an order is activated.
B) Contract Number is a required field on the Order page layout.
C) Orders can be activated for active and inactive contracts.

4. Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce.
What should the consultants do to efficiently analyze how users are logging in to Salesforce?

A) Create a custom report on the User object.
B) Create a User report and filter by Login Subtype.
C) Review the login history on the user record.

5. The sales manager at Cloud Kicks has proposed that the consultant hold a discovery meeting with 250 employees who use Sales Cloud currently to gain information to improve adoption.
Which approach should the consultant recommend to the sales manager to meet this goal efficiently?

A) Ask all employees to email their ideas and feedback to the consultant.
B) Meet with a large group of employees to listen to their feedback.
C) Send a survey to all employees asking for a list of desired changes.

Solutions: