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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments
- IP networking fundamentals for SME systems
- SIP trunk configuration and troubleshooting
|
| Topic 2: Installation and Configuration | - User, extension, and endpoint configuration
- Initial system setup and provisioning
- Trunk configuration (SIP / PRI / analog)
|
| Topic 3: SME Communications System Overview | - Licensing and feature enablement concepts
- System architecture and core components
- Avaya SME portfolio overview (IP Office / SME solutions positioning)
|
| Topic 4: Maintenance and Troubleshooting | - Fault isolation and resolution procedures
- System monitoring and diagnostics tools
- Software upgrades and patch management
|
| Topic 5: Call Routing and Features | - Inbound and outbound call routing
- Voicemail and messaging services
- Auto attendants and hunt groups
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?
A) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.
B) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
C) Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
D) Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.
2. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?
A) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
B) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
C) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
D) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
3. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?
A) ARS:Alternate Route
B) SIP line:Check OOS
C) ARS:Alternate Route Wait Time = 0
D) SIP line:Call Initiation Timeout = 0
4. To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.
A) Centralized Voicemail
B) Voicemail Lite/Pro
C) Embedded Voicemail
D) Distributed Voicemail
5. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
A) Microsoft C#
B) DCOM service
C) Microsoft .NET Framework 3.5 Family Updates
D) MSDE 2000
E) MS-SQL 2005/Express
Solutions:
Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C,E |