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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which Cisco Unified ICM Administrative Server type does not require Microsoft SQL Server to be installed on the physical server?

A) Administrative Server with Historical Data Server
B) Administration Client
C) Administrative Server with Real Time Data
D) Historical Data Server with Detail Data Server
E) Configuration Only Administrative Server

2. With the Cisco Unified Contact Center Enterprise Outbound Option 8.0, how many dialer ports are supported per SIP Dialer?

A) 96
B) 3000
C) 192
D) 1500

3. Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

A) ConfigManager tool
B) Microsoft native domain tools can be used directly for creating these organizational units
C) Cisco Domain Manager tool
D) Cisco Unified ICM Setup tool

4. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) plays music on hold and in queue for callers
B) records and stores voice calls for quality purposes
C) terminates media streams for agents and callers
D) provides routing and queuing instructions for contacts

5. When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A) Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.
B) Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
C) Cisco Agent Desktop lets you view agent and team statistics from the desktop.
D) Cisco Agent Desktop lets you transfer calls by using a dial pad.

Solutions: