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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How does Cisco Unified Contact Center Enterprise provide security to the system?

A) Microsoft Windows Active Directory is used to control access to the system.
B) Cisco Synchronization Service is used to control access to the system.
C) Microsoft SQL Server accounts and logins for all users are used to control access to the system.
D) Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.

2. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds additional weight for each dialer port that is equal to eight normal agent users.
B) It adds no additional weight when using the SCCP Dialer Option in 8.0.
C) It adds additional weight for each dialer port that is equal to five normal agent users.
D) It adds no additional weight when using the SIP Dialer Option in 8.0.

3. When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

A) when the call is first post-routed from Cisco Unified Communications Manager
B) when the call terminates and data is written to the Cisco TCD table
C) when the call is routed to an agent
D) when a call-routing script hits the first Queue to Skill Group node

4. Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?

A) number of agents
B) percentage of calls queued
C) number of call and ECC variables
D) busy hour call attempts

5. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) number of agents
B) number of call and ECC variables
C) busy hour call attempts
D) number of skill groups per agent
E) number of call types

Solutions: