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| Section | Weight | Objectives |
|---|---|---|
| UCCE Architecture and Components | 20% | - Peripheral Gateway (PG), Router, Logger components - Unified ICM/CCE solution overview - Integration with CUCM, CVP, and Finesse |
| Reporting, Monitoring and Troubleshooting | 15% | - Common issues and resolution - System health monitoring - CUIC and LiveData reporting setup |
| Routing and Scripting | 25% | - Dialed numbers, call types, and routing domains - ICM script design and configuration - Precision queuing and skill-based routing |
| Integration and Media Configuration | 15% | - Gateway and SIP configuration - CTI integration and route points - CVP and IVR integration |
| Installation and Deployment | 25% | - High availability and redundancy setup - Pre-installation requirements and planning - Software installation and configuration |
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