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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welcher Prozess ist dafür verantwortlich, genaue Informationen zu allen Diensten bereitzustellen und zu pflegen?
Übergang oder Übergang in die Lebensumgebung?

A) Service Level Management
B) Servicekapazitätsmanagement
C) Servicekatalogverwaltung
D) Service-Portfolio-Management

2. Welches Leitprinzip berücksichtigt, welche Teile eines bestehenden Prozesses beibehalten werden sollten, indem ermittelt wird, wie sie zur Wertschöpfung beitragen?

A) Zusammenarbeiten und Sichtbarkeit fördern
B) Ganzheitlich denken und arbeiten
C) Iterativer Fortschritt mit Feedback
D) Halten Sie es einfach und praktisch

3. Welche Praxis koordiniert die Klassifizierung, den Besitz und die Kommunikation von Serviceanfragen und Vorfällen?

A) Lieferantenmanagement
B) Beziehungsmanagement
C) Problemmanagement
D) Servicedesk

4. Welche Aussage zur Service-Wertschöpfungskette ist RICHTIG?

A) Jede Wertschöpfungskettenaktivität identifiziert einen Bedarf an Ressourcen von einem externen Lieferanten
B) Die Service-Wertschöpfungskette wandelt Wert in Nachfrage um
C) Jede Wertschöpfungskettenaktivität verwendet unterschiedliche Kombinationen von Praktiken, um Inputs in Outputs umzuwandeln
D) Die Service-Wertschöpfungskette verwendet Wertströme, um eine Kombination aus Verbrauchern und Anbietern zu beschreiben

5. Welche Dimension des Servicemanagements berücksichtigt die Koordination von Aktivitäten?

A) Information und Technologie
B) Wertströme und Prozesse
C) Organisationen und Personen
D) Partner und Lieferanten

Solutions: