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Genesys GCP-GCX certification exam is a comprehensive test of a candidate's skills and knowledge in the field of customer experience management using the Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification is designed for professionals who want to demonstrate their expertise in deploying, configuring, and managing Genesys Cloud CX solutions. Passing the GCP-GCX exam and obtaining the certification can help professionals advance their careers in the field of customer experience management and demonstrate their commitment to staying up-to-date with the latest technology and best practices.
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Genesys GCP-GCX Exam is a valuable certification for individuals looking to enhance their skills and knowledge in the field of customer experience management and contact center operations. With its comprehensive coverage of key concepts and practical scenarios, the certification program is an excellent way to validate one's expertise in the Genesys Cloud CX platform.
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The GCP-GCX exam is a comprehensive test that covers a wide range of topics related to the Genesys Cloud CX platform. These topics include customer engagement, call routing, reporting and analytics, and more. GCP-GCX exam is designed to be challenging, but it is also fair and transparent. Candidates who pass the exam will have demonstrated a high level of expertise in the use of the Genesys Cloud CX platform.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations, Data Actions, and System Administration | 10% | - Third-party integrations and APIs - Data actions and web services - System maintenance, backup, and troubleshooting |
| Topic 2: Genesys Cloud CX Architecture and Core Concepts | 20% | - Platform overview and components - Licensing models and capabilities - Access and navigation |
| Topic 3: Routing and Interaction Management | 20% | - ACD routing strategies - Omnichannel interactions: voice, email, chat, messaging - Architect flow design and implementation |
| Topic 4: User and Organization Management, Security, and Compliance | 15% | - User setup, roles, and permissions - Security settings and compliance requirements - Groups, departments, and organization structure |
| Topic 5: Reporting, Analytics, and Quality Management | 15% | - Dashboards, views, and standard reports - Custom reports and data insights - Call recording, evaluation forms, and quality monitoring |
| Topic 6: Core Contact Center Configuration | 20% | - Scripts, flows, and IVR configuration - Queues, skills, and proficiency models - Schedules, holidays, and time zones |
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