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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What are two ways to limit when an action map triggers?
(Choose two)
Response:

A) Engagement server latency
B) Visitor's screen resolution
C) Time-based rules
D) Outcome score thresholds

2. Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A) Higher outcome success rate
B) Reduced call abandonment rate
C) Agent downtime metrics
D) Increase in wait time

3. Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

A) Excel (XLSX)
B) HTML
C) PowerPoint
D) PDF

4. Action maps can be prioritized to control which engagement is shown first when multiple maps are eligible.
(True/False)
Response:

A) True
B) False

5. Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

A) True
B) False

Solutions: