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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
| Consultative Selling | - Discovery and Qualification
- 1. Long-Term Business Outcome Mapping
- 2. Customer Workflow Analysis
|
| Configuration Services | - Service Bundle Recommendations
- 1. Support Tier Alignment
- 2. Infrastructure Assessment
|
| Personal Systems Services | - Workforce Device Services
- 1. Mobile Device Services
- 2. Notebook Support Services
- 3. Desktop Support Services
|
| Advanced Sales Skills | - Customer Pain Point Identification
- 1. Business Value Positioning
- 2. Stakeholder-Based Communication
|
| Deployment Services | - Implementation Planning
- 1. Deployment Phases
- 2. Risk Mitigation
- 3. Downtime Reduction
|
| Lifecycle Services | - End-to-End Device Lifecycle Management
- 1. Break-Fix Support
- 2. Preventive Maintenance
- 3. Technology Refresh Planning
|
| Sales Skills Transformation | - Modern Sales Methodologies
- 1. Outcome-Based Selling
- 2. Customer-Centric Selling
- 3. Long-Term Relationship Development
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. Which statements are true about HP Premium+ Support end user alerts? (Select three.)
A) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
B) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
C) Only non-hybrid employees can receive end user alerts directly on their device.
D) End users cannot snooze the alerts.
E) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
2. An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)
A) 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.
B) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
C) Generative Al has IT decision-makers questioning where to prioritize budgets.
D) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
3. Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)
A) Limits support for employees in hybrid work environments
B) Minimizes the partners' scale and reach to better focus on end-user support
C) Helps enhance your profits by increasing your margin when selling HP devices
D) Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
E) Provides reactive identification and resolution of hardware health issues
Solutions:
Question # 1 Answer: A,B,E | Question # 2 Answer: A,C | Question # 3 Answer: C,D |