[Nov-2024] Free HP2-I57 Exam Dumps to Improve Exam Score
2024 Realistic HP2-I57 Dumps Exam Tips Test Pdf Exam Material
NEW QUESTION # 14
Which features do the Predefined Asset Tags include? (Select two).
- A. Device data that can include HBMA, UUID, WLAN, Serial Number, PKID, and MAC address
- B. Predefined artwork and placement of the tag on the device chassis and/or packaging
- C. BIOS asset tagging
- D. Custom logo
Answer: A,B
Explanation:
HP's Predefined Asset Tags feature the ability to include essential device data such as hardware-based media access (HBMA), UUID, WLAN, serial numbers, PKID, and MAC addresses (A). Additionally, HP offers predefined artwork and placement of the asset tag on either the device chassis or packaging, allowing for easier identification and asset management (B). This feature helps streamline inventory control and device management processes for enterprises
NEW QUESTION # 15
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?
- A. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
- B. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
- C. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
- D. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
Answer: C
Explanation:
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services
NEW QUESTION # 16
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?
- A. Whether the PC models are G10+ models vs. G8/G9 models
- B. Whether you are an HP Synergy, Power, or Power Services partner
- C. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
- D. Whether the service will cover HP devices only or HP and non-HP devices
Answer: D
Explanation:
The method for installing HP software to enable Premium+ Support coverage on each device depends on whether the service will be extended to HP devices only or include non-HP devices (B). For HP devices, the installation process is straightforward through the HP software stack. However, when non-HP devices are included, additional considerations may be required to ensure compatibility and monitoring across a heterogeneous fleet. This distinction influences the deployment method, ensuring full service coverage regardless of the device manufacturer
NEW QUESTION # 17
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)
- A. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
- B. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
- C. Asset tags help customers save time and money and improve efficiency during the asset management process.
- D. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
- E. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
Answer: C,D,E
Explanation:
Predefined asset tagging is beneficial to HP partners and customers for several reasons. First, it increases the value and potential profitability of hardware deals by offering a customizable service that enhances the asset management process (A). Second, the tags are applied during manufacturing, meaning there is no additional burden on the partner for the installation process (B). Lastly, asset tagging helps customers save time and money by simplifying the asset tracking and management processes, leading to improved operational efficiency (D)
NEW QUESTION # 18
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
- A. End users cannot snooze the alerts.
- B. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
- C. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
- D. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
- E. Only non-hybrid employees can receive end user alerts directly on their device.
Answer: B,C,D
Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html
NEW QUESTION # 19
What are the three Priority Services Packages? (Select three.)
- A. Priority Anytime Access
- B. Priority Management
- C. Priority Access Plus
- D. Priority Access
Answer: A,C,D
Explanation:
HP offers different Priority Services Packages to cater to various customer needs. Priority Access provides fast and direct connection to HP support. Priority Access Plus includes all the benefits of Priority Access but with additional enhanced service levels. Priority Anytime Access offers 24/7 service for mission-critical environments, ensuring that customers receive support at any time of day
NEW QUESTION # 20
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?
- A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- B. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- C. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
- D. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
Answer: C
Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures
NEW QUESTION # 21
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.
- A. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
- B. HP Device Life Extension can be sold as a stand-alone service.
- C. HP Device Life Extension supports sustainability RFP requests.
- D. HP Device Life Extension always comes with Accidental Damage Protection.
Answer: A,C,D
Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents
NEW QUESTION # 22
Name a capability available within HP Essential Support.
- A. Guaranteed 24 x 7 support and next-day turnaround
- B. Online status tracking during repair of product while at the repair center
- C. Remote problem diagnosis and troubleshooting to resolve most issues
- D. Ability to order replacement parts from HP for defective third-party components
Answer: C
Explanation:
HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime
NEW QUESTION # 23
Match the HP Active Care journey with the responsive party for each required action.
Answer:
Explanation:
Explanation:
A screenshot of a computer Description automatically generated
Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks
NEW QUESTION # 24
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