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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Service Assurance and Monitoring
- 1. Service monitoring and SLA assurance concepts
- 2. Telemetry and analytics basics
- Operations and Service Management
- 1. Fault, performance, and configuration management basics
- 2. Service provisioning and lifecycle management
- Troubleshooting and Operational Scenarios
- 1. Operational incident handling workflows
- 2. Service fault isolation principles
- Network Services and Architecture Fundamentals
- 1. SDM concepts and service delivery models
- 2. Nokia service architecture overview (NSP / SDM ecosystem)
- Network Automation and Orchestration
- 1. Automation workflows in Nokia SDM environment
- 2. Policy-based service orchestration
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?
A) Yes. If the Cost Baseline is in line with the Business Case.
B) Only after the Cost Baseline is approved according to the required approval levels in the Region.
C) No. Maximum accepted negative gross margin is 10%.
D) Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.
2. Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions. What is the BEST way to manage this additional scope for the project?
A) Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.
B) If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.
C) Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.
D) Stop integrations until Customer provides a correct Datafill that can be used.
3. In setting up the Field Operations organisation in a Greenfield environment which BEST describes the 3 key drivers to consider?
A) Geography, Contract scope, GDC Location.
B) Technologies Deployed, Training Plan, Subcontractor SLA's.
C) Geography, Technologies Deployed, Outsourcing SL
D) Technologies Deployed, Training Plan, Outsourcing SLA's.
4. Proposed changes from a Change Management process always require a new or revised:
A) Estimation of changes to cost, Schedule and resource plan.
B) Network Operations team organization.
C) Cost baseline.
D) Procurement plan.
5. Which is the correct description of Fault Localisation?
A) Provides the real-time monitoring and management of alarms for network elements and infrastructure.
B) Fault rectification management and control instances as well as checking alarms and priorities.
C) Fault analysis, verification of parameters and connectivity, fault localisation, diagnostics, RCA and correlation.
D) Perform the localisation, correction and verification of faults, trouble ticket creation, RCA and correlation of alarms.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |