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| Section | Weight | Objectives |
|---|---|---|
| Installation and Initialization | 25% | - Pre-installation planning - Post-installation configuration - Software installation procedures |
| System Overview and Architecture | 20% | - System architecture and interfaces - Contact Center Manager RIs6.0 components - Hardware and software requirements |
| Maintenance and Monitoring | 20% | - Backup and restore procedures - Routine maintenance tasks - System monitoring and logging |
| Troubleshooting and Fault Resolution | 10% | - Diagnostic tools and procedures - Fault isolation and resolution - Common error conditions |
| System Configuration and Administration | 25% | - Basic system setup - Database and license management - User and administrator accounts |
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