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| Section | Weight | Objectives |
|---|---|---|
| Integration & Interoperability | 15% | - CTI and third-party application interfaces - Integration with Meridian/CS1000 systems |
| Deployment & Maintenance Concepts | 10% | - Installation and configuration overview - Troubleshooting fundamentals |
| Contact Center Design & Sizing | 25% | - Scalability and redundancy design - Hardware and software requirements - Capacity planning and traffic engineering |
| Symposium Contact Center Architecture & Components | 25% | - System overview and portfolio positioning - Network and telephony integration - Server and software components |
| Features & Functionality | 25% | - Agent and supervisor tools - Call routing and distribution - Reporting and management interfaces |
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