920-166 exam dumps

Nortel 920-166 Value Package

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  • Exam Code: 920-166
  • Exam Name: NCSS-Contact Center Multimedia Ris.6.0
  • No. of Questions: 62 Questions and Answers
  • Updated: Aug 04, 2026

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Nortel 920-166 Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Center Multimedia Fundamentals- Integration with Contact Center Manager
- Multimedia Contact Center Features
- Open Queue Interfaces
- Communication Control Toolkit Usage
Topic 2: System Implementation and Configuration- Domain Integration and Trust
- Server and Client Deployments
Topic 3: Operational Tasks- Reporting and Administration Tools

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