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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. What helps an organization identify and plan the actions necessary to meet current and future customer demands?

A) Current economic conditions
B) Capacity planning
C) Production capacity
D) Software development

2. Which work system acknowledges the benefits of employee proficiency?

A) Employee longevity
B) Lower operating cost
C) Enhanced employee relations
D) Labor specialization

3. Which element is part of a financial plan?

A) Compensation planning
B) SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
C) Budget projections
D) Product pricing

4. When is capacity measurement at the best operating level?

A) At the minimum point of the cost curve
B) At maximum capacity
C) When the average unit cost is minimized
D) When the total cost is minimized

5. A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity.
Which type of system is used to identify and manage this type of problem?

A) MRP (material requirements planning)
B) ERP (enterprise resource planning)
C) CRP (capacity requirements planning)
D) FMS (flexible manufacturing system)

Solutions: