[2021] Valid 1Z0-1038-20 test answers & Oracle 1Z0-1038-20 exam pdf
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Oracle 1Z0-1038-20 Exam Syllabus Topics:
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NEW QUESTION 12
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?
- A. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
- B. The profile to which the agent is assigned does not have a navigation set assigned.
- C. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
- D. The profile to which the agent is assigned does not have the incident workspace assigned.
- E. The profile to which the agent is assigned does not have the Interface Access check box selected.
Answer: E
NEW QUESTION 13
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Update the standard text with the changed address and phone numbers.
- B. Create variables with the current address and phone numbers.
- C. Create custom fields for the address and phone numbers.
- D. Create the standard text with the current address and phone numbers.
- E. Update variables with the changed address and phone numbers.
- F. Update custom fields with the changed address and phone numbers.
Answer: A,D
NEW QUESTION 14
Which two statements are true about linking products, categories, and dispositions?
- A. Links can be created only between the parent levels of products, categories, and dispositions.
- B. Product-category linking restricts customers from searching on the Customer Portal.
- C. A leaf product's links are inherited from its parent product.
- D. Links can be automatically created to categories and dispositions based on answers an incidents.
- E. Product-category linking is independent of product-disposition linking.
Answer: B,E
NEW QUESTION 15
What would you use for repetitive text with a single point of maintenance for any changes to the text?
- A. Merge field
- B. Custom object field
- C. Variable
- D. Custom field
Answer: C
NEW QUESTION 16
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?
- A. You have not activated the rules so the updated SLAs are not being applied.
- B. Your site has been corrupted with the "Gold" SLA.
- C. The SLA reports will need to be modified to use the new SLA.
- D. Updating the SLA will not automatically update the organization's SLA instance.
Answer: A
NEW QUESTION 17
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
Answer: D
NEW QUESTION 18
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It can be triggered by an event that occurs even on a custom object.
- B. It is a PHP script that executes only synchronously.
- C. It is triggered by an event that occurs on standard objects only.
- D. It is triggered by an event that occurs on the standard objects that are used by queues.
- E. It is also known as the Object Event Handler.
- F. It is always triggered from business rules.
- G. It can be triggered by an event that occurs on community objects.
Answer: A,E,G
NEW QUESTION 19
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f5, f2, f3, f4, f1
- B. f1, f2, f4, f3, f5
- C. f2, f5, f3, f1, f4
- D. f1, f2, f5, f3, f4
- E. f2, f5, f1, f3, f4
Answer: C
NEW QUESTION 20
Which two statements are true about chat surveys?
- A. You can send a chat survey only while a customer is on the chat.
- B. You can create a chat rule to pop up a transactional survey at the end of a chat session.
- C. You cannot link customer data back to the chat that is submitted.
- D. You can create a chat rule to email a transactional survey to a customer after a chat session.
Answer: B,D
NEW QUESTION 21
Which six actions initiate the business rules engine to run their configured logic?
- A. The rules engine is updated.
- B. A customer creates an incident in the end user portal.
- C. A customer adds more information to their incident via the end-user pages.
- D. A customer updates contact details via the end-user pages.
- E. An agent creates or edits an answer.
- F. An agent runs an incident report.
- G. An agent edits an opportunity.
- H. An agent edits contacts, incidents, organizations, or tasks.
- I. An agent views the rule log.
- J. An administrator compiles the rules engine.
Answer: A,C,E,F,H,J
NEW QUESTION 22
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
- B. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
- C. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
- D. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- E. IGenericObject is the interface that is available with the add-in API for custom objects.
Answer: B,D
NEW QUESTION 23
Which is an invalid data type?
- A. Date/time
- B. Text field
- C. Text area
- D. Integer
- E. Radio
- F. Menu
- G. Float
Answer: E
NEW QUESTION 24
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
- A. The column name contains a dollar symbol.
- B. The column name starts with a number.
- C. The column name starts with a lowercase alphabet.
- D. The column name contains a punctuation.
- E. The column name contains an underscore.
- F. The column name contains a space.
Answer: A,B,F
NEW QUESTION 25
Which two REST API calls can be used to retrieve account information with ID 3?
- A. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
- B. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
- C. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
- D. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
- E. https://yoursite.domain/services/rest/connect /latest/accounts/3
- F. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
Answer: A,D
NEW QUESTION 26
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?
- A. Exit the administration interface without completing the normal logout process.
- B. Use Safe mode when logging in to the application.
- C. Log out of the interface and log in again.
- D. View the add-in's log files and rectify the issue.
Answer: B,D
NEW QUESTION 27
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