2024 Realistic Verified ITIL-4-DITS exam dumps Q&As - ITIL-4-DITS Free Update
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With the ITIL-4-DITS certification, professionals go beyond the theoretical concepts of IT Service Management and have substantial experience in delivering end-to-end services that enable business growth. It is a certification for IT professionals who have experience and knowledge in designing and delivering digital transformation solutions. ITIL 4 Leader: Digital & IT Strategy Exam certification provides professionals with the tools and techniques to develop a comprehensive IT strategy that meets the needs of the organization and keeps them one step ahead of the competition.
NEW QUESTION # 13
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Employee 360
- B. Digital transformation
- C. Customer 360
- D. PESTLE analysis
Answer: B
Explanation:
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 14
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Engagement risk
- B. Cyber security risk
- C. innovation risk
- D. Dis risk
Answer: B
Explanation:
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61
NEW QUESTION # 15
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Customer analytics
- B. Customer feedback
- C. Omnichannel delivery
- D. Market relevance
Answer: C
Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
NEW QUESTION # 16
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. Low risk capacity, high risk appetite
- D. High risk capacity, low risk appetite
Answer: C
NEW QUESTION # 17
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Technology replacement modernization
- C. Complex automation
- D. Intelligent automation
Answer: A
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 18
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management should start by assessing the current state
- B. All risks could cause harm to the organization if they are not managed
- C. All risk management efforts should focus on assets owned by the organization
- D. All the organization's slaveholders should contribute to risk assessment
Answer: D
Explanation:
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
NEW QUESTION # 19
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Erosion
- B. Concurrence
- C. Cannibalism
- D. synergism
Answer: D
Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39
NEW QUESTION # 20
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Ecosystem disruption supported by operational excellence
- B. Customer and market relevance supported by operational excellence
- C. Operational excellence supported by customer and market relevance
- D. Market relevance supported by ecosystem disruption
Answer: B
NEW QUESTION # 21
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Technology replacement modernization
- C. Complex automation
- D. Intelligent automation
Answer: A
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 22
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. What markets do we serve?
- B. How can we improve operational efficiencies?
- C. How can we reduce costs?
- D. How do we get to where we want to be?
Answer: A
Explanation:
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
NEW QUESTION # 23
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Leading metrics ate difficult to measure, but easy to Influence
- C. Lagging metrics are easy to measure and to influence
- D. Lagging metrics predict what a is likely to happen in the future
Answer: A
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 24
Which is a leadership skill that relates to having a digital mindset?
- A. Bulking a rapport with regulators and government officials
- B. Sharing success stories frequently to motivate others
- C. Measuring the success of strategic digital initiatives
- D. Looking at the potential of new tools to meet customer needs
Answer: D
NEW QUESTION # 25
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation will deliver significant benefit for the organization
- B. The innovation is low risk
- C. The innovation is low cost
- D. The innovation is essential for the a organization to survive
Answer: A
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 26
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The organization's governing body should define and implement the programme
- B. individual initiatives should be defined and implemented separately
- C. The Chief Digital Officer should define and implement the programme
- D. A digital task force should be appointed to define and Implement me programme
Answer: D
Explanation:
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
NEW QUESTION # 27
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Engagement risk
- B. Cyber security risk
- C. innovation risk
- D. Dis risk
Answer: A
NEW QUESTION # 28
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Organizational disruption
- B. Digital transformation
- C. Digital positioning
- D. Operational technology
Answer: B
Explanation:
Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 29
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Giving employees time for training and development
- B. Encouraging digital technology opportunities
- C. Working with workflow and talent management
- D. Establishing a mantel intelligence culture
Answer: B
NEW QUESTION # 30
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Technology replacement modernization
- C. Complex automation
- D. Intelligent automation
Answer: A
NEW QUESTION # 31
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding via the research and development budget
- B. Switch to funding programmes and protects
- C. Switch 10 funding teams and value streams
- D. Provide additional funding lo development and operations
Answer: C
Explanation:
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
NEW QUESTION # 32
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one single business case that provides justification for all three initiatives
- B. Create three different business cases providing justification for each Initiative
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create one business case for the technology upgrade, and another for the remaining Initiatives
Answer: D
NEW QUESTION # 33
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Employee 360
- B. Digital transformation
- C. Customer 360
- D. PESTLE analysis
Answer: C
NEW QUESTION # 34
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Organizational resilience
- B. Sourcing strategy
- C. Technology replacement modernization
- D. Uninterrupted delivery
Answer: B
NEW QUESTION # 35
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Shareholder will receive Improve dividends from increased proms without significant Investment
- B. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- C. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- D. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
Answer: B
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 36
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Improved use of automation
- B. Linked processes and practices to value creation
- C. Management of threats and opportunities
- D. Management of staff skills and competence
Answer: D
NEW QUESTION # 37
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Organizational resilience
- B. Organizational agility
- C. Uninterrupted delivery
- D. Elimination of waste
Answer: D
NEW QUESTION # 38
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Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Certification Exam is a globally recognized certification that validates an individual's knowledge and expertise in the field of IT and digital strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification is designed for IT professionals who are responsible for developing and implementing digital and IT strategies within their organizations. It is an advanced-level certification that requires candidates to have a deep understanding of digital transformation, IT governance, and organizational change management.
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