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NEW QUESTION # 14
What is the Webex Calling product availability SLO?
- A. 99.99%
- B. 93%
- C. 98.99%
- D. 99%
Answer: A
Explanation:
Webex Calling offers a Service Level Objective (SLO) for product availability of 99.99%. This SLO represents the uptime percentage that Cisco commits to maintaining for the Webex Calling service, ensuring high availability and reliability for users.
Cisco guarantees this high level of availability by utilizing a globally distributed infrastructure and redundancy across multiple data centers. This approach allows Webex Calling to maintain continuous operation even in the event of localized issues or outages, ensuring users experience minimal service disruption.
To achieve and maintain the 99.99% availability, Cisco employs several key strategies:
Redundant Architecture: The Webex Calling infrastructure is designed with multiple layers of redundancy, including network, server, and data center redundancies.
Continuous Monitoring: Cisco continuously monitors the Webex Calling environment for any signs of potential service degradation and responds quickly to mitigate issues.
Automated Failover: In the event of a failure, the system can automatically switch to backup resources without noticeable downtime to end users.
Regular Maintenance and Upgrades: Cisco regularly performs system maintenance and upgrades during scheduled windows to ensure the platform is running on the latest and most secure infrastructure without affecting service availability.
These measures align with Cisco's commitment to provide a reliable cloud calling solution, making Webex Calling a robust choice for organizations needing consistent, high-availability communication services.
NEW QUESTION # 15
What are two capabilities of Cisco Webex Meetings? (Choose two.)
- A. Webex Meetings and Webex Teams use different cloud engines.
- B. End user experience is unique to the device type.
- C. End users have the same experience for each device chosen.
- D. Hosts and attendees can see up to 25 participants in one full-screen mode.
- E. Hosts and attendees can see up to 50 participants in one full-screen mode.
Answer: C,D
Explanation:
Cisco Webex Meetings provide a consistent user experience across all devices, whether on a desktop, mobile device, or dedicated Webex hardware. This means that the interface, features, and controls remain the same, ensuring that end users do not need to learn multiple interfaces depending on the device they use. Additionally, Webex Meetings supports viewing up to 25 participants in one full-screen mode, enabling a comprehensive view of meeting participants and enhancing the engagement during virtual meetings.
NEW QUESTION # 16
What are Webex Calling lab environments?
- A. instructor-led courses to provide hands-on experiences on the local gateways and devices
- B. eLearning courses to provide every student with a virtual lab environment
- C. instructor-led courses to provide step-by-step guides for partners to configure their own lab environments
- D. eLearning courses to provide step-by-step guides for partners to configure their own lab environments
Answer: B
Explanation:
Webex Calling lab environments refer to eLearning courses that offer every student access to a virtual lab environment. These environments are designed to give users hands-on experience with Webex Calling features, allowing them to practice and learn in a simulated setting. The virtual labs are an essential part of the training process, enabling learners to configure and manage Webex Calling services, such as local gateways, devices, and other related features, without needing access to physical hardware.
This approach is similar to how virtual labs and sandboxes are used in platforms like Splunk Cloud, where users can interact with data inputs, configure forwarders, and simulate troubleshooting scenarios. These virtual labs provide a safe and controlled environment for users to gain practical experience and develop their skills in real-world situations without the risk of affecting live systems.
In the context of Webex Calling, these eLearning labs ensure that every participant has equal access to the tools and resources needed to fully understand and implement the service, which is crucial for effective learning and application of the knowledge gained during the courses.
NEW QUESTION # 17
Which topic is covered in the Webex Calling Intermediate Administration eLearning course?
- A. Webex Calling and Webex Contact Center troubleshooting techniques
- B. UCM Cloud provisioning strategies
- C. Webex Calling sales strategies
- D. Webex Calling and its Portals
Answer: D
Explanation:
The Webex Calling Intermediate Administration eLearning course covers the topic of Webex Calling and its Portals. This course provides detailed information about the administration and configuration of Webex Calling services through the Control Hub, including managing users, devices, and locations. It also covers the use of various portals associated with Webex Calling for effective service management.
Cisco Reference
Refer to Cisco's training and certification pages for more details on the course contents for Webex Calling Intermediate Administration.
NEW QUESTION # 18
How does Webex Edge Audio function?
- A. requires Webex Edge Video Mesh
- B. works solely with ISDN lines
- C. is designed for small deployments of Webex meetings
- D. uses the existing Cisco UCM and Expressway products
Answer: D
Explanation:
Webex Edge Audio functions by leveraging the existing Cisco Unified Communications Manager (UCM) and Expressway products to route audio traffic directly between the customer's network and the Webex cloud. This direct path reduces latency, enhances audio quality, and lowers costs associated with PSTN (Public Switched Telephone Network) connections by using an IP-based route. It integrates the enterprise's telephony environment with the Webex cloud for more efficient and cost-effective audio connectivity during Webex meetings.
NEW QUESTION # 19
What are two methods of joining a meeting with the Cisco Webex Meetings desktop app? (Choose two.)
- A. select "file," "launch Webex," then "join meeting."
- B. enter a meeting number or username
- C. use the one-click green button
- D. enter the host username or email
- E. upload email invite into the desktop agg
Answer: B,C
Explanation:
There are two primary methods for joining a meeting using the Cisco Webex Meetings desktop app:
Enter a meeting number or username (Option A):
Users can manually join a meeting by entering the specific meeting number or username in the appropriate field within the Webex Meetings desktop app.
Use the one-click green button (Option B):
The Webex Meetings desktop app provides a "Join" button (green button) that users can click to quickly join a scheduled meeting. This button appears in the app interface when a meeting is about to start or when users are invited to a meeting.
Cisco Reference
The Cisco Webex Meetings user guide provides instructions on various methods to join a meeting using the desktop app.
NEW QUESTION # 20
How do compliance and security relate?
- A. Compliance has no effect on security.
- B. Compliance is only important for IT administrators.
- C. Compliance does not guarantee security but it is a key factor to consider.
- D. Compliance guarantees security.
Answer: C
Explanation:
Compliance and security are related but distinct concepts. Compliance refers to adhering to specific regulations, standards, and policies, which may include security requirements, while security involves protecting data and systems from threats and vulnerabilities. Compliance does not guarantee security because it is typically focused on meeting baseline regulatory requirements, which might not address all potential security risks. However, compliance is a key factor in ensuring that fundamental security measures are in place.
For example, compliance with standards like GDPR or HIPAA involves specific security practices, such as data encryption and access controls, which help improve an organization's overall security posture but do not cover all possible threats.
NEW QUESTION # 21
What is sold with the Cisco Collaboration Flex Plan?
- A. Meetings and Calling with Teams
- B. Meetings, Calling, and Contact Center with Teams
- C. Calling and video conferencing with Teams
- D. Contact Center and video conferencing with Teams
Answer: B
Explanation:
The Cisco Collaboration Flex Plan is a subscription-based model that offers flexibility in purchasing various Cisco collaboration services. Under this plan, customers can choose to buy Meetings, Calling, and Contact Center solutions along with Teams capabilities. This comprehensive package allows organizations to access multiple collaboration tools under a single subscription, making it easier to manage and scale services based on business needs. The Flex Plan is designed to provide unified communication and collaboration services, promoting seamless integration across meetings, voice calling, and customer engagement solutions.
NEW QUESTION # 22
Where should an administrator set up Auto Attendant for Webex Calling in Control Hub?
- A. from the customer view in https://features.webex.com, navigate to Auto Attendant
- B. from the customer view in https://controlhub.calling.com, navigate to Services > Meetings > Calling
- C. from the customer view in https://admin.webex.com, navigate to Services > Meetings > Features
- D. from the customer view in https://admin.webex.com, navigate to Services > Calling > Features
Answer: D
Explanation:
To set up Auto Attendant for Webex Calling in Control Hub, the administrator should:
Go to the customer view at https://admin.webex.com.
Navigate to Services > Calling > Features.
From there, you can configure Auto Attendant settings, such as call routing, menu options, greetings, and other automated call-handling features.
Cisco Reference
The Control Hub administrator guide provides step-by-step instructions for setting up and managing the Auto Attendant feature in Webex Calling.
NEW QUESTION # 23
To whom is development available on the Webex platform?
- A. Development is free for everyone.
- B. Development is pay-per-use.
- C. Development is dependent on customer status.
- D. Development is dependent on developer status.
Answer: A
Explanation:
Development on the Webex platform is free for everyone, which means that any developer or organization can use Webex APIs and SDKs to build custom applications, bots, and integrations. Cisco provides open access to these tools, encouraging developers to create new solutions that enhance collaboration and integrate seamlessly with the Webex ecosystem.
Cisco also offers comprehensive documentation, tutorials, and community support to help developers get started and make the most of the Webex platform capabilities. This approach promotes innovation and the creation of tailored solutions that cater to diverse customer needs.
NEW QUESTION # 24
What are two features of Webex Edge? (Choose two.)
- A. Connect
- B. Analytics
- C. Audio
- D. Touch Ten
- E. Management
Answer: B,E
Explanation:
Webex Edge is a set of services that enables integration between Cisco Webex cloud services and on-premises collaboration infrastructure. The two features relevant to this question are:
Analytics (Option B):
Webex Edge for Devices provides detailed analytics that help organizations monitor and manage their collaboration infrastructure effectively. These analytics include data about usage, performance, and device health, which can be crucial for optimizing the collaboration experience and troubleshooting any issues that may arise.
Management (Option D):
Webex Edge provides comprehensive management capabilities, allowing organizations to control and configure their devices and services. This feature enables centralized management, firmware updates, and troubleshooting through the Cisco Control Hub, which is the central management portal for Cisco Webex services.
Cisco Reference
Information about these features can be found in the Cisco Webex Edge documentation and the "WebEx-Overview.pdf" which explains the integration capabilities with Webex Edge for both Analytics and Management.
NEW QUESTION # 25
Which Webex Calling feature should be configured if a customer wants a phone shared by users within the organization?
- A. Hoteling Guest
- B. Mobility Access
- C. Hoteling Host
- D. Remote Office
Answer: A
Explanation:
In Cisco Webex Calling, the "Hoteling" feature allows a phone to be shared among different users within an organization. This feature is particularly useful in environments where not all employees have their own dedicated desk, such as in a hot-desking environment.
1. Understanding Hoteling in Webex Calling:
Hoteling Host: This is the primary phone that can be used by various users who do not have a dedicated desk phone. The Hoteling Host is typically associated with a physical device, like an IP phone.
Hoteling Guest: This is a user who can temporarily log in to the Hoteling Host device, making the phone act as if it belongs to the guest user for a specific period.
2. Why Hoteling Guest is the Correct Option:
To enable different users to share a single phone, you need to configure the device as a Hoteling Host and allow users, known as Hoteling Guests, to log into that device. This configuration permits multiple users to use the same physical phone while having their personalized settings, including voicemail and call history.
The Hoteling Guest logs in to the Hoteling Host device, and the system treats the phone as if it is their personal phone, including their user profile, settings, and calls.
3. Configuration Steps:
Configure the Host Device:
In the Webex Calling Admin Portal, navigate to the specific device that will act as the Hoteling Host.
Enable the device for Hoteling and assign it as a Hoteling Host.
Set Up the Hoteling Guest:
In the user settings of potential guests, enable them as Hoteling Guests.
Guests can then log into any Hoteling Host device and use it as their own.
Usage:
The Hoteling Guest will log into the host device, and the phone will load the guest's settings and profile.
The guest can use the phone with their settings for the duration of their session.
Cisco Reference:
The feature is detailed under the Cisco Webex Calling administration guide, which discusses user roles, including how to configure Hoteling Hosts and Guests. It can be found in the Webex Calling and Webex Management PDFs provided by Cisco.
By correctly configuring the Hoteling feature in Webex Calling, organizations can maximize the utilization of shared devices, providing flexibility and convenience for users who do not have a dedicated phone.
NEW QUESTION # 26
What are two methods to connect a Customer Site to the PSTN for a Webex Calling Partner? (Choose two.)
- A. using the Cisco PSTN
- B. using a Local Gateway not connected to the PSTN
- C. using a Local Gateway connected to the PTSN
- D. using a Cloud-Connected PSTN provider
- E. using a WiFi 4G modem
Answer: C,D
Explanation:
For connecting a Customer Site to the PSTN (Public Switched Telephone Network) in the context of Webex Calling, a Webex Calling Partner can utilize the following two methods:
Using a Local Gateway connected to the PSTN: This method involves deploying a local gateway at the customer's premises that interfaces with the existing PSTN. This gateway acts as a bridge between the customer's on-premises telephony infrastructure and the Webex Calling service, enabling seamless integration and connectivity to the PSTN.
Using a Cloud-Connected PSTN provider: This method involves connecting the customer site directly to a PSTN provider that is cloud-connected. This eliminates the need for on-premises equipment and simplifies the deployment by using a service provider that is integrated with Webex Calling, offering PSTN services directly from the cloud.
These methods ensure flexibility and scalability in how customers connect to the PSTN, based on their specific infrastructure and operational needs.
NEW QUESTION # 27
Which functionality do partners have with Cisco Commerce Workspace (CCW)?
- A. quote and order resale for product orders
- B. quote and transact orders for both traditional resale, subscription, and annuity orders
- C. order only for resale and subscription offers
- D. transact orders for distributors
Answer: B
Explanation:
Cisco Commerce Workspace (CCW) provides partners with the functionality to quote and transact orders for a variety of Cisco offerings, including traditional resale, subscription-based services, and annuity orders. This platform allows partners to manage their transactions, configure solutions, and provide pricing and quotes for different types of Cisco products and services.
Cisco Reference
Information on the capabilities of CCW can be found in Cisco's Partner and CCW documentation.
NEW QUESTION # 28
Which announcements are available in a Webex Calling call queue?
- A. welcome, wait, comfort, hold, overflow
- B. welcome, hold, queued, overflow
- C. greetings, wait, comfort, pause, overflow
- D. greetings, pause, wait, overflow
Answer: B
Explanation:
In Webex Calling call queues, the available announcements include:
Welcome: An initial greeting message that plays when a call is placed in the queue.
Hold: A message or music played while the caller is on hold.
Queued: A message indicating the caller's position in the queue.
Overflow: A message that plays when the call queue reaches its maximum capacity and the call cannot be queued.
Cisco Reference
The Webex Calling call queue feature documentation describes the different types of announcements available within call queues.
NEW QUESTION # 29
Where does an administrator download the configuration information to set up a Local Gateway for Webex Calling?
- A. Control Hub
- B. Webex Local Gateway Application
- C. CUWP Cloud
- D. Smart Account Database
Answer: A
Explanation:
To set up a Local Gateway for Webex Calling, an administrator needs to download the configuration information from the Control Hub. The Control Hub is Cisco's centralized management portal that allows administrators to configure, manage, and monitor all Webex services. In the case of setting up a Local Gateway, the Control Hub provides the necessary configuration files, details, and credentials required for integrating the local on-premises gateway with the Webex Calling environment.
NEW QUESTION # 30
Which role within an organization has the privilege to see all messages?
- A. Site Administrator
- B. Message Administrator
- C. Device Administrator
- D. Compliance officer
Answer: D
Explanation:
Within an organization, the Compliance Officer has the privilege to see all messages. This role is specifically designed for monitoring and ensuring that communication complies with regulatory requirements and organizational policies. The Compliance Officer has access to all spaces and conversations within Webex to perform these duties.
Cisco Reference
The compliance role and its permissions are detailed in the Cisco Webex Control Hub administration guide.
NEW QUESTION # 31
What are the primary types of Smart Accounts?
- A. Licenses, Resale
- B. Try and Buy, Licenses
- C. Holding. Customer
- D. Holding. Try and Buy
Answer: C
Explanation:
The primary types of Smart Accounts in Cisco are Holding and Customer.
Holding Accounts are typically used by partners or distributors to manage and allocate licenses or entitlements to their customers.
Customer Accounts are directly associated with end-user organizations that use Cisco products and services, enabling them to manage their licenses and entitlements effectively.
Smart Accounts streamline the management and deployment of Cisco licenses, providing a central repository to handle all license-related activities across different customer environments.
NEW QUESTION # 32
How is Cisco Software Support (SWSS) basic available?
- A. SWSS is available as an add-on for all customers.
- B. SWSS is included in all Flex Plan subscriptions.
- C. SWSS is exclusively available for data center customers.
- D. SWSS is exclusively available for enterprise customers.
Answer: B
Explanation:
Cisco Software Support Service (SWSS) Basic is a foundational support option that provides access to software updates and technical support for Cisco products. SWSS Basic is included in all Cisco Collaboration Flex Plan subscriptions. This means that any customer who subscribes to the Flex Plan automatically receives basic software support services, which include software updates, upgrades, and access to Cisco's Technical Assistance Center (TAC).
Cisco Reference
Detailed information can be found in Cisco's subscription and software support documentation that covers the Flex Plan inclusions.
NEW QUESTION # 33
Which percentage of knowledge workers can the customer grow under the Cisco Flex Enterprise Agreement for Webex Calling?
- A. 50%
- B. 30%
- C. 20%
- D. 40%
Answer: B
Explanation:
Under the Cisco Flex Enterprise Agreement for Webex Calling, customers can grow their number of knowledge workers by up to 30% without incurring additional charges. This flexibility allows organizations to scale up their workforce and collaboration capabilities smoothly, accommodating business growth within a set percentage.
Cisco Reference
Details on the Flex Enterprise Agreement and its terms for growth and scaling can be found in Cisco's official subscription and pricing documents.
NEW QUESTION # 34
What are two features of Cisco video room systems? (Choose two.)
- A. call control registration
- B. Intelligent view
- C. audio troubleshooting
- D. 3D projection
- E. speaker tracking
Answer: B,E
Explanation:
Cisco video room systems, such as the Cisco Webex Room Kit series, offer several advanced features designed to enhance the video conferencing experience. Two of these key features are:
Intelligent View: This feature allows the system to automatically adjust the camera view to focus on active participants in the room. It uses AI-driven technology to create an optimal framing of the meeting participants, ensuring that everyone in the room is visible and appropriately framed on screen.
Speaker Tracking: This feature enables the system to automatically detect and focus on the person currently speaking. The camera intelligently tracks the speaker's location in the room and adjusts the view accordingly, enhancing the natural flow of conversation during video meetings.
These features contribute to a more immersive and engaging meeting experience, ensuring that remote participants can clearly see and follow the discussion.
NEW QUESTION # 35
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