Feb-2022 Realistic C_C4H510_04 Exam Dumps with Accurate & Updated Questions
C_C4H510_04 Exam Dumps - PDF Questions and Testing Engine
SAP C_C4H510_04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
NEW QUESTION 35
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Visit
- B. Maintenance plan
- C. Ticket
- D. Contract
Answer: C,D
NEW QUESTION 36
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Data Workbench
- B. Mass Change Account Data
- C. Online Maintenance
- D. Workflow With Action Account Creation
Answer: A,C
NEW QUESTION 37
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. Time recording
- B. Activity Planner
- C. Manual Routing
- D. FSM
- E. MRS
Answer: C,D,E
NEW QUESTION 38
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable agents to respond to tickets using an external e-mail client?
- B. Do you want to support e-mail channels for corporate accounts?
- C. Do you want to support e-mail channels for groups?
- D. Do you want to enable internal memos for tickets?
Answer: B
NEW QUESTION 39
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.
- A. Product
- B. Installed base
- C. Customer
- D. Contract
Answer: A,C
NEW QUESTION 40
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
- A. Define a multi-step approval process.
- B. Maintain the ticket hierarchy.
- C. Execute an action for grouping tickets.
- D. Use the Subticket tabstrip to add a ticket.
- E. Select the relevant scoping item.
Answer: B,D,E
NEW QUESTION 41
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business role
- B. Business user
- C. Service agent
- D. Employee
Answer: B
NEW QUESTION 42
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.
- A. Web service URL
- B. Name
- C. Data source ID
- D. Usage
- E. Description
Answer: B,C,D
NEW QUESTION 43
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Configure the e-mail address in the communication channel.
- B. Set scoping questions and outgoing e-mail details in fine-tuning.
- C. Create an e-mail template for responses.
- D. Create an account with the e-mail address of the customer.
- E. Set up service categories and service catalogs.
Answer: A,B,C
NEW QUESTION 44
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.
- A. Installed base
- B. Appointment
- C. Territory
- D. Maintenance plan
Answer: A,D
NEW QUESTION 45
Which feature is used to limit values in a drop-down list?
- A. Personalization
- B. Extension fields
- C. Code list restriction
- D. Adaptation
Answer: C
NEW QUESTION 46
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.
- A. Create an e-mail template for responses.
- B. Configure the e-mail address in the communication channel.
- C. Set scoping questions and outgoing e-mail details in fine-tuning.
- D. Set up service categories and service catalogs.
- E. Create an account with the e-mail address of the customer.
Answer: B,C,E
NEW QUESTION 47
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
- A. CTI Desktop pane
- B. CTI Client pane
- C. CTI Client Adapter
- D. Live Activity pane
Answer: C,D
NEW QUESTION 48
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Controlling responsibility
- B. Reporting
- C. Determining fine-tuning settings
- D. Controlling validity of the service catalog
- E. Determining service level assignments
Answer: A,B,E
NEW QUESTION 49
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?
- A. Knowledge base integration
- B. Social channel setup
- C. Work distribution
- D. SLA
Answer: A
NEW QUESTION 50
When should you use the templates provided in the Data Workbench?
- A. When the Mass Change Account Data tool is used
- B. When there is unstructured legacy data
- C. When data volume is low
- D. When customer data needs to be loaded quickly
Answer: D
NEW QUESTION 51
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