Get Oct-2023 Dumps to Pass your 500-444 Exam with 100% Real Questions and Answers
Updated Exam 500-444 Dumps with New Questions
NEW QUESTION # 25
Which service must be restarted after modifying the Java Keystore on the CVP servers?
- A. Cisco CVP Call server
- B. Cisco CVP WebServicesManager
- C. Cisco CVP VXML server
- D. Client license service
Answer: B
NEW QUESTION # 26
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
- A. DUMPLOG
- B. RTTEST
- C. PROCMON
- D. Unified System CLI
- E. Diagnostic framework portico
- F. OPCTEST
Answer: A,C,D
Explanation:
PROCMON, DUMPLOG, and Unified System CLI are three tools that can be used to download logs for CCE troubleshooting. PROCMON is a Windows-based tool that allows administrators to capture log files and view them in real time. DUMPLOG is a command-line tool that can be used to download log files from CCE nodes. Finally, Unified System CLI is a web-based tool that can be used to access the CCE system and download log files. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/troubleshooting
NEW QUESTION # 27
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)
- A. Certificate authority certificate
- B. Domain validation certificate
- C. Root certificate
- D. Self-signed certificate
- E. Digital certificate
Answer: A,E
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).
A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.
A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.
References:
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html
https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/
NEW QUESTION # 28
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
- A. defined as Configuration Based
- B. VMware vSphere is optional
- C. defined as Rule Based
- D. VMware vCenter is required
- E. VMware vSphere is required
Answer: A,E
NEW QUESTION # 29
Where are external voice DNs sourced from in a CCE Dial Plan?
- A. VGW
- B. CUBE
- C. CVP
- D. CUCM
Answer: D
Explanation:
External voice DNs are sourced from the Cisco Unified Communications Manager (CUCM) in a CCE Dial Plan. The CUCM is the primary source of all external voice DNs and is used to define the dial plan rules and to manage the routing of incoming and outgoing calls. The CUCM also stores the external voice DNs, which can then be used in the CCE Dial Plan to route incoming and outgoing calls. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/dial_plan_design/10_6_1/dpdf_b_dial-plan-design-106/dpdf_b_dial-plan-design-106_chapter_01.html
NEW QUESTION # 30
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. Self-signed
- B. Certificate Authority (CA)
- C. Security Authority (SA)
- D. 3rd party signed
Answer: A
NEW QUESTION # 31
What are two considerations for Active Directory (AD)? (Choose two.)
- A. Read-Only Domain Controllers (RODC) are supported
- B. Remote Access Control is available for software
- C. user interface available
- D. supports multi-domain, single AD Forest topology
- E. global catalogs are required at each AD site
Answer: A,D
Explanation:
Two considerations for Active Directory (AD) are that Read-Only Domain Controllers (RODC) are supported and that it supports multi-domain, single AD Forest topology. RODC are used to provide secure access to AD data in remote locations, and the multi-domain, single AD Forest topology allows multiple domains to be managed from a single AD forest. Additionally, global catalogs are required at each AD site to enable efficient searches across the entire AD forest. AD does not provide a user interface, but Remote Access Control is available for software that is used to manage and administer the AD environment.
NEW QUESTION # 32
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. Hybrid
- B. Non-SSO
- C. SSO
- D. ldP
- E. SAML
- F. ldS
Answer: A,B,C
Explanation:
Explanation
* SSO - Enable all agents and supervisors in the deployment for SSO.
* Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
* Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintena
NEW QUESTION # 33
What are the Active and Configured CUIC Users for the 2K deployment model?
- A. 100/600
- B. 200/800
- C. 200/1200
- D. 200/400
Answer: C
NEW QUESTION # 34
Which mode can be used to display data flow in the Script?
- A. Edit Mode
- B. Monitor Mode
- C. Quick Edit Mode
- D. Browse Mode
Answer: B
Explanation:
Monitor Mode is a feature of the Packaged CCE Script Editor that allows you to view the flow of data through the script. This can be used to troubleshoot any issues with the script and ensure that it is functioning properly. Edit Mode is used to edit the Script, Quick Edit Mode is used to quickly edit basic script elements, and Browse Mode is used to view the data elements available in the Script.
NEW QUESTION # 35
How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?
- A. Route Settings -> Sip Server Groups
- B. Call Settings-> IVR Settings->Network VRU Scripts
- C. Route Settings -> Media Routing Domain
- D. Desktop Settings -> Resources -> Call Variables Layout
Answer: C
Explanation:
Microapps are defined and configured using the Web Administration Manager (S.P.O.G) in the Route Settings -> Media Routing Domain section. In this section, you can define and configure the microapps that will be used in the CVP environment. You can define the microapps, set the default values, and configure the routing logic for each microapp. Additionally, you can define the audio files and scripts that will be used with the microapps.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/ccce85install/ccce85install_chapter_0101.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0602.html
NEW QUESTION # 36
What are two considerations for PCCE 2K installation? (Choose two.)
- A. run Domain Manager tool, add root, facility, and instance
- B. needs ICM/CCE software installed on all ICM/CCE servers
- C. add Router Logger after installing software
- D. add PGs via PG setup after installing the software
- E. run Websetup after installing the software
Answer: B,E
NEW QUESTION # 37
How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?
- A. Route Settings -> Sip Server Groups
- B. Call Settings-> IVR Settings->Network VRU Scripts
- C. Route Settings -> Media Routing Domain
- D. Desktop Settings -> Resources -> Call Variables Layout
Answer: B
NEW QUESTION # 38
What is used to build VXML applications?
- A. Call Studio development platform
- B. Configuration Manager
- C. Script Editor tool
- D. PCCE Web Administration Manager (S.P.O.G)
Answer: C
NEW QUESTION # 39
How is a call assigned to a call type in the PCCE system?
- A. when the call is routed to an agent
- B. when a call-routing script hits the first Queue to Skill Group node
- C. when the call terminates, and data is written to the Cisco TCD table
- D. when the call is first post-routed from Cisco Unified Customer Voice Portal
Answer: D
Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
NEW QUESTION # 40
What is the URL for the VOS O/S admin page?
- A. https://<FODN>:80/cmplatform
- B. https://<FQDN>:8443/vosplatform
- C. https://<FQDN>:8443/cmplatform
- D. https://<FQDN>:8443/osadmin
Answer: C
NEW QUESTION # 41
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Cisco Unified Border Element must be configured as media pass flow-around mode.
- B. Box-to-box Cisco Unified Border Element must be used for redundancy.
- C. voice gateway must be dedicated for VXML browser sessions.
- D. Cisco Unified Border Element must be configured as media pass flow-through mode.
Answer: C
NEW QUESTION # 42
What is the URL for the VOS O/S admin page?
- A. https://<FODN>:80/cmplatform
- B. https://<FQDN>:8443/vosplatform
- C. https://<FQDN>:8443/cmplatform
- D. https://<FQDN>:8443/osadmin
Answer: D
Explanation:
The URL for the VOS O/S admin page is https://<FQDN>:8443/osadmin. This page allows administrators to manage the VOS operating system, including viewing logs, managing users and groups, and managing system settings. It is also possible to access the VOS platform administration page from this page, as well as access the VOS REST API. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/vos/admin/admin_reference/vos_admin_reference_chapter_01001.html
NEW QUESTION # 43
Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)
- A. CA Signed Certificate from CSR Request:tomcat
- B. CA Signed Certificate from CSR Request:tomcat-trust
- C. CA Certificate:tomcat-trust
- D. CA Certificate:tomcat
- E. 3rd party signed Certificate
Answer: C,D
Explanation:
These two certificates need to be uploaded to VOS servers for CA Signed certificate management. The CA Certificate is used to verify the authenticity of the server and the CA Signed Certificate from the CSR Request is used to generate the server's private key. The tomcat-trust certificate is used by the server to trust other SSL certificates. Reference: https://docs.microsoft.com/en-us/azure/virtual-machines/linux/tutorial-certificate-management#upload-the-certificates
NEW QUESTION # 44
Which mode can be used to display data flow in the Script?
- A. Monitor Mode
- B. Edit Mode
- C. Quick Edit Mode
- D. Browse Mode
Answer: B
NEW QUESTION # 45
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. an error message
- B. MoH
- C. Ringing
- D. Audio
Answer: A
Explanation:
In Cisco's Intelligent Contact Management (ICM) solution, a label is a string of characters or digits that is used to route calls to specific destinations or play specific prompts to the caller. When ICM sends back a label of 91919191, it is an invalid or non-existent label and the caller will hear an error message. This error message could be a pre-recorded message or a system generated message such as "The dialed number is not in service" or "Invalid extension, please try again".
It's important to note that MoH (Music on Hold) is a feature that plays music or pre-recorded announcements to callers while they are on hold, Ringing is the sound that a caller hears when the call is being connected and Audio is a general term that refers to the sound or voice that is played to the caller.
NEW QUESTION # 46
Which service is used to provide authorization between the Identity Provider (IdP) and application?
- A. Active Directory Federation Services (ADFS)
- B. OAuthv2
- C. Identity Service (IdS)
- D. SAML
Answer: B
Explanation:
The service used to provide authorization between the Identity Provider (IdP) and application is OAuthv2. OAuthv2 is an open standard for authorization that enables applications to securely access resources from an IdP without having to manage the user credentials. OAuthv2 provides the IdP with the ability to grant limited access to its resources without having to share the user's credentials. Active Directory Federation Services (ADFS) and SAML are also commonly used for authorization, but OAuthv2 is the most widely used protocol for providing authorization between an IdP and an application.
NEW QUESTION # 47
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