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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Government Community Cloud | 20% | - Permitting and licensing capabilities
- Constituent engagement features
- Case management for government
- GCC features and capabilities
|
| Topic 2: Best Practices and Governance | 10% | - Performance optimization
- Accessibility and compliance standards
- Public sector implementation best practices
|
| Topic 3: Implementation Considerations | 20% | - User adoption strategies
- Integration patterns for government systems
- Data migration considerations
- Security and compliance requirements
|
| Topic 4: Public Sector Data Model | 20% | - Case and investigation management
- Service territory and location-based services
- Permit and license object relationships
- Constituent and household data model
|
| Topic 5: Configuration and Customization | 15% | - Workflow and approval processes
- Lightning Experience customization
- Constituent engagement portal configuration
- Reporting and analytics for public sector
|
| Topic 6: Public Sector Solutions Overview | 15% | - Key use cases and common scenarios
- Salesforce Public Sector Solutions product positioning
- Government and Public Sector industry fundamentals
|
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?
A) Utilize the 'Funding Program' object to capture the details
B) Utilize the 'Business License Application' object to capture the details
C) Utilize the 'Funding Request' object to capture the details
D) Utilize the 'Funding Program Request' object to capture the details
2. The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?
A) User -> Individual <- Custom employee object
B) Contact -> Individual <- Employee
C) PersonAccount -> Individual <- Employee.
D) PersonAccount -> User -> Employee
3. After a grantseeker has submitted an application for review, Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage, Utility assistance, etc). Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?
A) Recommend using PSS with the Grants Management product.
B) Recommend using PSS with the Nonprofit Success Pack.
C) Recommend using PSS with the Outbound Funds Module.
D) Recommend using PSS with FinancialForce Accounting.
4. A city government is preparing for future expansion of its permitting process. Administrators expect new permit categories, review stages, and approval requirements to be introduced regularly. Which implementation strategy best aligns with Salesforce Public Sector Solutions best practices?
A) Implement all business logic in Apex to maximize flexibility
B) Build configurable, declarative automation using standard Public Sector Solutions capabilities whenever possible
C) Create a separate Salesforce org for every permit category
D) Store process rules in custom text fields that users edit directly
5. A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?
A) Salesforce Flows, APEX, Custom Objects, and VisualForce
B) Salesforce Flows, Employee and Public Sector Data Models, and Employee Community
C) Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
D) Salesforce Flows, Customer Community, and Individual Account
Solutions:
Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: C |