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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Coordinate migration readiness across regions and execute migration all at once to ensure consistency
B) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
C) Do not migrate legacy assets and leverage external objects within salesforce to access them
D) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.

2. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A) Context Rules
B) Advance Rules
C) Compatibility Rules
D) Attribute Rules

3. A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A) Use Apex to be able to send the customized payload and interpret the response
B) Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
C) Attach an Omniscript ta task and handle the integration manually
D) Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic

4. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
B) Use data raptor to assist with integration and introduce several manual task into the flow.
C) Use call out to fully automate the flow so that no manual steps are required
D) Use the integration procedure to manage the various task that technician need to undertake

5. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D) Manage product catalog in communication cloud and periodically synchronize the web channels automatically

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