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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /var/adm/messages
B) /cms/install/canfig.sog
C) /cms/install/logdir/adminlog
D) /var/log/cms_nstall.log
E) /tmp/install.log

2. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A) Activate on oldest call waiting
B) VDN counted calls
C) Target service level
D) expected Wait Time (EWT)

3. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /dev/eri0 and /dev/hostname.eri0
B) /etc/hostname. Eri0 and /etc/netmasks
C) /cms/install/net use and /cms/install/netboo.eri0
D) /net/eri0 and/net/netmasks

4. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS ensures that the most skilled agent receives calls first.
B) COS restricts the calls a user can make and receive.
C) COS defines which features an agent may access.
D) COS is used to restrict calls between incoming and outgoing trunk groups.

5. Which three are settings for Vector Variables? (Choose three)

A) Scope
B) Assignment
C) Length
D) Action
E) Stop Position

Solutions: