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| Section | Weight | Objectives |
|---|---|---|
| System Administration & Management | 25% | - Database and backup management - User and administrator accounts - Call center configuration |
| Features & Functionality | 20% | - Reporting and monitoring tools - Agent and supervisor features - Call routing and distribution |
| Installation & Initial Configuration | 25% | - Pre-installation planning - Basic setup and configuration - Installation procedures |
| Symposium Call Center Server 5.0 Overview & Architecture | 20% | - Software requirements and compatibility - System components and architecture - Server roles and deployment models |
| Maintenance & Troubleshooting | 10% | - Common issues and resolution - Log analysis and diagnostics - Routine maintenance tasks |
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