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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position)
- Capacity planning strategies
- Location analysis and decisions
|
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing)
- Qualitative forecasting methods
- Forecast accuracy measures
|
| Competency 6: Production Planning and Scheduling | - Aggregate planning
- Just-in-Time (JIT) and Kanban systems
- Material Requirements Planning (MRP)
- Theory of Constraints (TOC)
- Master Production Schedule (MPS)
|
| Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities
- Product and service design
- History and evolution of operations management
|
| Competency 4: Supply Chain Management | - Sourcing and procurement
- Logistics and distribution
- Inventory management
- Supply chain design and strategy
|
| Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams)
- Plan-Do-Study-Act (PDSA) cycle
- Six Sigma methodology
- Lean operations and waste elimination
- Statistical Process Control (SPC)
|
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure)
- Total Quality Management (TQM)
- Quality management philosophies (Deming, Juran, Crosby)
- Malcolm Baldrige National Quality Award criteria
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?
A) Standard time
B) Performance time
C) Observed time
D) Normal time
2. Which continuous improvement method does Cpk measure?
A) The most common measurement process
B) Parts per million on the capability index
C) How close one is to a target and how consistent one is with the average performance
D) What a process is capable of and how long it will take to conclude
3. What is meant by "duration of the change"?
A) The size of the change needed
B) The fiscal impact of the change on the strategic plan
C) The percentage of normal operating capacity
D) The length of time one expects to need the different level of capacity
4. Which total quality management (TQM) process was developed to stress management's responsibility for quality?
A) Fitness quality for use
B) 14 points for quality improvement
C) Statistical quality control charts
D) Product design quality
5. Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers
A) Their influence over future legislation and regulations
B) Their control over internal operations
C) Their influence and leverage over suppliers
D) Their advertising costs
Solutions:
Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B,C |