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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Choose 1 answer

A) Stimulation, task, and skills
B) Problem, criteria, and alternatives
C) Situation, target, and perceiver

2. A company switched from assembly lines to self-managed work teams.
What can team members do to improve the synergy and success of their teams?
Choose 1 answer

A) Take action on problems as individual members as well as in work teams
B) Share information but not engage in collective performance goals
C) Change work group roles at random
D) Assign individual roles rather than mutual team roles

3. How might a charismatic leader work to increase performance in an organization?
Select one.

A) Take a transactional approach emphasizing contingent rewards
B) Take a laissez-faire approach to encourage goal achievement
C) Avoid confusion of purpose by adhering to strictly conventional behavior
D) Convey through words and actions a new set of values

4. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer

A) Expansion of resources and confrontation
B) Superordinate goals and altering the structural variables
C) Authoritative command and roughing
D) Roughing and compromise

5. An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made
25 calls and sold an average of 10.3 items per call.
Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?
Select one.

A) Challenge and effort-performance expectation
B) Specificity and effort-performance expectation
C) Specificity and self-generated feedback
D) Challenge and other-generated feedback

Solutions: