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Following are the quick details related to the CIS-ITSM Certification Exam
Duration: 90 minutes
Number of Questions: 65 Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Price: $150 (USD)
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam type: Multiple Choice Questions
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
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The CIS-ITSM certification exam is designed to test the proficiency of IT professionals in configuring and implementing ServiceNow ITSM. CIS-ITSM exam consists of approximately 60 multiple-choice questions that are designed to assess the candidate's knowledge of ServiceNow ITSM processes and modules. CIS-ITSM exam is timed and must be completed within 90 minutes.
The CIS-ITSM certification exam is conducted by ServiceNow, one of the leading cloud-based platform providers for IT service management, IT operations management, and IT business management. CIS-ITSM exam is available online and can be taken from anywhere in the world. CIS-ITSM exam consists of 60 multiple-choice questions, and the duration of the exam is 90 minutes. To pass the exam, candidates must score at least 70%.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 2: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 3: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 4: Incident Management | 15-20% | - Incident creation and management
|
| Topic 5: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 6: ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Topic 7: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 8: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 9: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 10: Change Management | 15-20% | - Change calendar and planning
|
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