2021 100% Free CIS-ITSM Daily Practice Exam With 430 Questions
CIS-ITSM exam torrent ServiceNow study guide
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
NEW QUESTION 98
Which of the following is set as the default value for Category in Incident form?
- A. Inquiry
- B. Hardware
- C. None of the listed values
- D. Software
Answer: A
Explanation:
Explanation
Inquiry is listed in the Data Dictionary as the default value for Category. If you want to delete all data in the Category field, you should change this or otherwise the Inquiry will remain the default value.
NEW QUESTION 99
Which of the following is NOT a feature provided by Knowledge Management OOTB?
- A. Import from Microsoft Word
- B. Article versioning
- C. Subscribing to articles
- D. Integration with social networking platforms
Answer: D
Explanation:
Explanation
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.
NEW QUESTION 100
Which of the following roles can maintain user criteria?
- A. None of the listed answers
- B. catalog_admin
- C. itil_admin
- D. user_criteria_admin
Answer: D
NEW QUESTION 101
A Knowledge Article can be associated with multiple Knowledge Bases.
- A. True
- B. False
Answer: B
Explanation:
Explanation
A knowledge article can be associated with only one knowledge base.
NEW QUESTION 102
Which one of the following is the minimum role needed in order to delete a knowledge base?
- A. knowledge manager
- B. admin
- C. Nobody can delete a knowledge base
- D. knowledge admin
Answer: C
NEW QUESTION 103
Script includes that has SNC in their names has paired script includes with the same name but without SNC.
- A. True
- B. False
Answer: A
NEW QUESTION 104
If a script include has SNC in its name, it means it is safe to edit these script includes and upgrade will not be affected.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Script includes with SNC in their name are read-only to ensure they are updated during upgrades.
NEW QUESTION 105
Which plugin should be activated to enable Article Versioning in Knowledge Management?
- A. None of the listed answers
- B. Knowledge Management Advanced Features
- C. Knowledge Management Advanced Installer
- D. Knowledge Management Versioning
Answer: C
Explanation:
The Knowledge Management Advanced Installer is available to be enabled by system administrators. It is available since Jakarta release.
NEW QUESTION 106
Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?
- A. Hierarchical
- B. Lookup
- C. Master-detail
- D. Roll-up summary
Answer: C
NEW QUESTION 107
Which table is used to store Q&A data for knowledge articles?
- A. kb_social_qa
- B. kb_social_qa_question
- C. kb_social
- D. kb_qa
Answer: B
NEW QUESTION 108
Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?
- A. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
- B. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
- C. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
- D. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
Answer: D
NEW QUESTION 109
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
- A. True
- B. False
Answer: B
Explanation:
No such validation is done in the OOTB implementation.
NEW QUESTION 110
It is possible to create two different sets of priority rules for incidents and problems.
- A. True
- B. False
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 111
When does the Actual End Date get auto-populated in the change request form?
- A. When state changes to Review.
- B. Actual End Date is never auto-populated. It should be set manually.
- C. When state changes to Implement.
- D. When state changes to Closed.
Answer: A
NEW QUESTION 112
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)
- A. Salesforce Extensions for Visual Studio Code
- B. Data Loader
- C. Change sets
- D. Ant Migration Tool
Answer: A,C
NEW QUESTION 113
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)
- A. HTML
- B. Container Start
- C. Lookup Select Box
- D. UI Page
- E. IP Address
- F. Label
Answer: A,B,D,F
Explanation:
Explanation/Reference:
NEW QUESTION 114
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?
- A. Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.
- B. Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.
- C. Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.
- D. Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.
Answer: D
NEW QUESTION 115
Which of the following CANNOT be performed by catalog_editor role?
- A. Update Catalog Definition
- B. Maintain Catalog Item
- C. Update Catalog.manager
- D. Maintain Categories
Answer: C
Explanation:
Update Catalog.manager can be done by a user with role catalog_manager.
NEW QUESTION 116
A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?
- A. merge orders Order_Number__c;
- B. upsert orders;
- C. merge orders;
- D. upsert orders Order_Number__c;
Answer: D
NEW QUESTION 117
What knowledge management capability allows users to as and answer questions among peers within a knowledge base?
- A. Social O&A
- B. Feedback
- C. Collaboration
- D. Connect Chat
Answer: A
NEW QUESTION 118
According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.
- A. True
- B. False
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 119
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
NEW QUESTION 120
Which of the following users has the permission to reopen an incident?
- A. Itil Admin
- B. None of the listed answers
- C. Incident Manager
- D. Itil User
- E. Incident caller
Answer: E
Explanation:
Only the incident opener can reopen it.
NEW QUESTION 121
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