Pass CIS-ITSM Exam Latest Practice Questions Updated on Aug 14, 2023
ServiceNow CIS-ITSM Study Guide Archives
Earning the CIS-ITSM Certification can benefit IT professionals in several ways. It demonstrates to employers and colleagues that the individual has the knowledge and skills to effectively implement and manage ServiceNow ITSM solutions. It can also lead to career advancement opportunities and increased earning potential.
ServiceNow CIS-ITSM certification exam is suitable for IT professionals who are working in roles such as ITSM administrators, ITSM consultants, ITSM project managers, and ITSM developers. Certified Implementation Specialist - IT Service Management certification helps individuals to demonstrate their proficiency in ServiceNow ITSM solutions and enhances their credibility in the industry. It also provides a competitive advantage to individuals when applying for job roles that require ServiceNow ITSM expertise.
To prepare for the CIS-ITSM exam, candidates can enroll in ServiceNow training courses, study the ServiceNow documentation, and practice with sample exam questions. The ServiceNow website also offers a comprehensive study guide that covers all the topics that will be tested on the exam. Additionally, candidates can join ServiceNow user groups or attend ServiceNow events to network with other IT professionals and learn about best practices and tips for passing the exam.
NEW QUESTION # 11
Which of these are considered configuration base items? (Choose three.)
- A. Database Catalogs
- B. Printers
- C. Cluster Nodes
- D. Out-of-Band Devices
- E. Network Gears
Answer: B,D,E
Explanation:
Explanation
Explanation:
configuration base items include: -Servers -Computers -Workstations -Out-of-band devices -Network gear - Printers -Communication Devices -UPSs -Accessories -Computer Peripherals -Software
NEW QUESTION # 12
Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?
- A. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
- B. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
- C. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
- D. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
Answer: B
NEW QUESTION # 13
What is the relationship between User table and Role table?
- A. One-to-many (one user can have many roles)
- B. Many-to-many
- C. One-to-many (one role can be assigned to many users)
- D. One-to-one
Answer: B
Explanation:
Explanation
One user can have many roles and a role can be assigned to many users.
NEW QUESTION # 14
Which of the following actions on the Incident table require the itil_admin role?
- A. Archive Incident
- B. Update Incident
- C. Delete Incident
- D. Close Incident
Answer: C
Explanation:
NEW QUESTION # 15
How is access to knowledge articles administered?
- A. User Criteria and User Roles
- B. Filter Conditions on the knowledge base
- C. User Roles
- D. User Criteria and Entitlements
Answer: A
NEW QUESTION # 16
Which of the following tables extend the task table? (Choose four.)
- A. Incident Task [incident_task]
- B. Incident [incident]
- C. Requested Item [sc_req_item]
- D. Configuration Item [cmdb_ci]
- E. Change Request [change_request]
Answer: A,B,C,E
NEW QUESTION # 17
Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.
- A. False
- B. True
Answer: A
Explanation:
Workshops don't intend to recreate what the customer has in place today in a new system, but rather it aims to align the customer's processes with ServiceNow best practices.
NEW QUESTION # 18
What type of record can be created from an incident record from the workspace view to track and manage opportunities for improving a service or process?
- A. Opportunity task
- B. Improvement initiative
- C. Opportunity initiative
- D. Improvement task
Answer: B
NEW QUESTION # 19
Which of the following are valid problem states? (Choose all that apply.)
- A. Canceled
- B. New
- C. On Hold
- D. Fix in progress
- E. Pending
Answer: B,D
NEW QUESTION # 20
Which of the following are valid channels to create incidents? (Choose three.)
- A. Inbound Email
- B. Support Chat
- C. SMS
- D. Social Media
- E. Service portal
Answer: A,B,E
Explanation:
Explanation
SMS & Social media are not OOTB channels to create incidents.
NEW QUESTION # 21
As of Orlando, this plugin is now active by default to support the Service Catalog.
- A. Process Designer support
(com.glideapp.servicecatalog.processdesign_editor) - B. Workflow Editor support
(com.glideapp.servicecatalog.workflow_editor) - C. Flow Designer support
(com.glideapp.servicecatalog.flow_designer) - D. Flow Editor support
(com.glideapp.servicecatalog.flow_editor)
Answer: C
NEW QUESTION # 22
The calculation of incident priority is based on both impact and urgency fields.
- A. True
- B. False
Answer: A
NEW QUESTION # 23
It is recommended to refer to problem states using the values rather than the constants.
- A. False
- B. True
Answer: A
Explanation:
It is recommended to use the constants to maintain consistency.
NEW QUESTION # 24
A developer is writing code that requires making callouts to an external web service.
Which scenario necessitates that the callout be made in an @future method?
- A. The callouts will be made in an Apex Trigger.
- B. Over 10 callouts will be made in a single transaction.
- C. The callouts will be made in an Apex Test class.
- D. The callout could take longer than 60 seconds to complete.
Answer: A
NEW QUESTION # 25
In the baseline platform configuration, which Incident Management function is limited to users with roles of either itil_admin or admin?
- A. Reopen Incident
- B. Archive Incident
- C. Delete Incident
- D. Close Incident
Answer: A
Explanation:
NEW QUESTION # 26
Which of the following variables is NOT supported within a multi-row variable set?
- A. Multi Line Text
- B. Wide Single Line Text
- C. Label
- D. Email
Answer: C
NEW QUESTION # 27
Part of a custom Lightning Component displays the total number of Opportunities in the org, which is in the millions. The Lightning Component uses an Apex Controller to get the data it needs.
What is the optimal way for a developer to get the total number of Opportunities for the Lightning Component?
- A. COUNT() SOQL aggregate query on the Opportunity object
- B. SOQL for loop that counts the number of Opportunities records
- C. SUM() SOQL aggregate query on the Opportunity object
- D. Apex Batch job that counts the number of Opportunity records
Answer: A
NEW QUESTION # 28
In Knowledge Management, where can user criteria NOT be used?
- A. Can Read related list on the knowledge base
- B. Can Contribute related list on the knowledge base
- C. Roles field on the knowledge article
- D. Cannot Read held on the knowledge article
- E. Can Read field on the knowledge article
Answer: C
NEW QUESTION # 29
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.
- A. False
- B. True
Answer: A
Explanation:
Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION # 30
Which of the following is NOT a way Service Catalog Requests may be submitted in a baseline ServiceNow instance?
- A. From an inbound email
- B. From an Incident record
- C. From the Service Catalog
- D. From the Service
Answer: A
NEW QUESTION # 31
Which of the following components can be turned on or off in the Service Catalog Cart Layout?
- A. Add to Wish List
- B. Calculate Shipping
- C. Delete Item
- D. Quantity
Answer: D
NEW QUESTION # 32
A Requested Item may be associated with one or more Requests.
- A. True
- B. False
Answer: A
NEW QUESTION # 33
Recruiters at Universal Containers want to associate positions with their related job applications using two custom objects - Position and Job Application. A job application must always have a related position. If a position is deleted, the corresponding job applications are deleted.
Which type of object relationship will meet this requirement?
- A. Hierarchical
- B. Junction
- C. Lookup
- D. Master-detail
Answer: D
NEW QUESTION # 34
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.
- A. False
- B. True
Answer: A
Explanation:
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION # 35
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