Jan 23, 2022 Step by Step Guide to Prepare for CIS-ITSM Exam BrainDumps
ServiceNow Certification CIS-ITSM Real Exam Questions and Answers FREE Updated on 2022
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
NEW QUESTION 191
How can you remove demo data?
- A. In the settings, you can check the "Remove demo data" check box.
- B. You have to go through the tables and select all records and delete them.
- C. You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.
- D. You can request that through the HI portal.
Answer: D
Explanation:
You can use the HI portal to request removal of demo data. This option is available under Manage Instance module.
NEW QUESTION 192
Which two statements are true about the creation of entitlement processes? (Choose two.)
- A. The Manage Entitlements permission must be enabled.
- B. Entitlements have their own organization-wide default settings.
- C. Milestones can be created dynamically based on other fields.
- D. Entitlement versioning allows changes to existing entitlement processes.
Answer: A,D
NEW QUESTION 193
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?
- A. Just Cls defined directly in cmdb_ci_computer
- B. Cls defined directly in cmdb_ci_computer and all child classes
- C. Cls defined directly in cmdb_ci_computer and all parent classes
Answer: B
NEW QUESTION 194
Which of the following variables is NOT supported within a multi-row variable set?
- A. Label
- B. Email
- C. Multi Line Text
- D. Wide Single Line Text
Answer: A
NEW QUESTION 195
What is the purpose of "Cascade Variables" checkbox in order guide?
- A. If checked, it auto-populates catalog item variables with names similar to order guide variables.
- B. If checked, it prevents duplication of variable names in catalog items added to order guide.
- C. If checked, it applies the same formatting used for order guide variables to all catalog items added to it.
- D. If checked, it automatically adds variables to all catalog items in an order guide with the same variable names in the order guide.
Answer: A
NEW QUESTION 196
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)
- A. Change sets
- B. Ant Migration Tool
- C. Salesforce Extensions for Visual Studio Code
- D. Data Loader
Answer: A,C
NEW QUESTION 197
During which phase of the change management lifecycle are the following activities performed?
* Record the planned schedule for when the change will take place
* Perform risk assessment and evaluate risk
* Describe relevant implementation plan, test plan and backout plan
- A. Implementation
- B. Creation and Scoping
- C. Approval
- D. Closure
Answer: A
NEW QUESTION 198
Which of the following is a potential benefit of implementing incident management?
- A. Reduction in the number of duplicate configuration items
- B. Reduction in the number of incidents caused by changes
- C. Reduction in the time to fulfill requests
- D. Reduction in the time services are unavailable
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 199
Which of the following is NOT a valid Requested Item Catalog Task state?
- A. Work In Progress
- B. Pending
- C. Closed Rejected
- D. Closed Skipped
Answer: C
NEW QUESTION 200
Which two relationship queries use the proper syntax? (Choose two.)
SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry
- A. SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = 'Media'
- B. SELECT Name, (SELECT LastName FROM Contacts) FROM Account
- C. SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account
- D. 'Media'
Answer: A,B
NEW QUESTION 201
When can a user (who has no assigned roles in the system) close an incident?
- A. When the user is the Caller and the incident's State is not already closed.
- B. When the user is the Caller and the incident's State is not already resolved.
- C. When the user is the Caller and the incident's State is Resolved.
- D. When the user is the Caller or on the Watch list and the incident's State is Resolved.
Answer: C
NEW QUESTION 202
What can you use to explore the CMDB hierarchy and table definitions?
- A. CI Manager
- B. CI Class Manager
- C. CMDB Manager
- D. CMDB Schema
Answer: B
NEW QUESTION 203
Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.
- A. False
- B. True
Answer: A
Explanation:
Explanation
Technical consultants should participate in workshops, but over-customization is not recommended. It is advised to let the customer adjust their ITSM process, as much as possible, to match ServiceNow baseline implementation. Configurations can be made but customizations should be limited.
NEW QUESTION 204
Which of the following plugins is needed in order to add a survey when calculating risk in change requests?
- A. Change Management - Risk Survey
- B. Change Management - Risk Assessment
- C. Change Management - Additional Factors
- D. No additional plugin is needed to add additional factors to calculate risk
Answer: B
NEW QUESTION 205
Which of the following CANNOT be performed by public user?
- A. Read Catalog Tasks
- B. Read Catalog Item
- C. Read Categories
- D. Read Catalog Definition
Answer: A
NEW QUESTION 206
Which of the following roles can delete a CAB definition?
- A. None of the listed answers
- B. change_manager
- C. itil_admin
- D. cab_manager
Answer: A
Explanation:
Explanation/Reference:
Explanation:
Only system admin can delete CAB Definitions.
NEW QUESTION 207
A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?
- A. upsert orders Order_Number__c;
- B. merge orders;
- C. merge orders Order_Number__c;
- D. upsert orders;
Answer: A
Explanation:
Explanation
NEW QUESTION 208
Which one of the following incident reports might help managers predict staffing levels required?
- A. Critical Open Incidents
- B. Incidents Closed per Week
- C. Incidents Open per Week
- D. Overdue Incidents
Answer: C
NEW QUESTION 209
A company has a custom object, Sales Demo Request, that has a lookup to an Opportunity. It is required that a Sales Demo Request record be created when an Opportunity's Probability is greater than 50%.
What is the optimal way to automate this?
- A. Create a Workflow on Opportunity.
- B. Build a Flow on Opportunity.
- C. Build a Process on Opportunity.
- D. Use an Apex Trigger on Opportunity.
Answer: D
NEW QUESTION 210
In the baseline configuration of change management, which fields and records are included when the Copy Change UI action is used to copy a change request?
- A. Configuration item, Change Tasks, Approvals, Risk, Attachments.
- B. Configuration item, Change Tasks, Risk, Backout plan, Category.
- C. Backout plan, Category, Change Type, Attachments, Work notes.
- D. Change Tasks, Impact, Attachments, Planned start date, Risk.
Answer: B
NEW QUESTION 211
The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly.
- A. False
- B. True
Answer: A
Explanation:
Change Management should not be used as a release management tool. It is not meant to be so.
NEW QUESTION 212
Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?
- A. In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined using user criteria in Knowledge v3.
- B. Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases in Knowledge v3.
- C. Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows in Knowledge v3.
- D. Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.
Answer: D
Explanation:
Categorization was available in Legacy Knowledge but it was just 2-levels organization structure with Topic and Category and a single taxonomy shared by all articles. However, in Knowledge v3, there are multi levels of categorizations and each knowledge base has its own taxonomy.
NEW QUESTION 213
Which of the following record types would you use in order to view company policies?
- A. Content Item
- B. Catalog Item
- C. Order Guide
- D. Record Producer
Answer: A
Explanation:
Content Item can contain information or a link to a page so it is the best option to use when the content of the catalog item is static.
NEW QUESTION 214
......
Ultimate Guide to Prepare CIS-ITSM Certification Exam for ServiceNow Certification: https://www.actual4labs.com/ServiceNow/CIS-ITSM-actual-exam-dumps.html
CIS-ITSM Ultimate Study Guide: https://drive.google.com/open?id=1a6UgZuo1RVn4m0aKvLTLXlYTc7vUpXgR