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A brief introduction to the course

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Concise contents

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Salesforce Certified Slack Consultant Sample Questions:

1. Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch.
What should you recommend as a best practice prior to launch?

A) Set up only SCIM before launch. SSO can be set up after launch.
B) Set up both SSO and SCIM before launch.
C) Set up only SSO before launch and evaluate if SCIM is necessary after launch.
D) Set up only SSO ahead of launch.

2. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A) Open the #plz admin channel and send a message requesting support to archive the existing channel.
B) Direct message (DM) a workspace admin and request the archive/unarchive link.
C) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
D) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.

3. Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

A) Allow users to create and customize their own channels so they have a unique user experience.
B) Admins create a few standard channels with channel prefixes to establish best practices.
C) Best practice is for admins to create all project channels for users so there is consistency across departments.
D) Organic channel creation is authentic and reflects the way work is done.

4. You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A) There may be apps that impede the adoption of Slack.
B) There may be unequal access to apps based on teams and departments.
C) There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
D) Users may need training on other apps to make their work more productive.

5. You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

A) Leadership Ask Me Anything (AMA) Session
B) Customer story
C) Documentation
D) Videos
E) Live training

Solutions: